On Capability Evaluation of Disabled Workers and Design of Work Formation

近年来，残疾人的社会参与一直是争论的一个大问题，同时环境和人道主义问题也推动了“人”这个关键词的出现。通常，业务场景中的工作流程需要对工作资源进行适当的分配，以体现组织绩效。因为，瓶颈资源影响了整体性能。从这个角度来看，残障员工作为一种功能受限的资源参与业务流程，带来了效率和可靠性的难题。因此，在残障员工参与的业务处理系统中，如何实现职责的均衡分配将是管理的重点之一。同时，由于残障员工的身体功能不规范，往往会产生各种心理压力或不满，因此必须关注工作满意度。基于这些考虑，本研究项目旨在支持残障员工参与生产活动，以提高他们的工作效率和可靠性通过技术操作/方面获得更大的影响力。具体地说，针对残障员工的典型业务流程，提出了考虑工作效率和工作满意度的工作组织设计算法，并通过应用进行了有效性研究，将该方法的特点概括为有助于同时考虑处理效率和员工满意度的最优工作分配逻辑(权衡分析)的发展。所采用的程序是基于2000年发布的研究计划书中描述的8步法，在2000年和2001年得到了适当的执行，并完成了计划的结果。2000年，有效地进行了“试点研究目标工作系统的选择”、“工作过程的观察和记录”、“工作执行数据库的设计和创建”、“工人分配模型的开发”和“初步结果的论文演示”。2001年开展了《基于权衡分析的工作效率与工作满意度的关系分析》、《将所开发的方法应用于实际案例及有效性研究》和《最终报告》，并取得了成功。较少

Social participation of disable persons has been big issue for argument these years along with environmental & humanitarian issues that drive the "human" as a keyword. Generally, work process in business scene needs appropriate assignment of working resources to embody organizational performance. Because, bottleneck resources suffer the total performance. From this point of view, participation of disabled workers to business process as resources with restricted function creates tough problems in terms of efficiency & reliability.Thus, one of the important points for management in a business processing system involving disabled workers will be how to realize a balanced allocation of duties to each worker.Simultaneously, it must pay attention to job satisfaction as they tend to have various mental stresses or dissatisfaction due to their non-standardized body function.Based on these considerations, this research project aims to support participation of disabled workers to production acti … More vity through technological operational/aspects. More concretely, taking into consideration of some typical business processes involving disabled workers, design algorithm of work formation in consideration of work efficiency and job satisfaction level is proposed followed by validity study through its application.The feature of the proposed method is summarized as contribution on the development of optimal work assignment logic (Trade-off Analysis) taking into account of efficiency of processing and worker's satisfaction simultaneously. Adopted procedure, which is based on 8 step approach described in research proposal issued in 2000, was performed properly in 2000 and 2001 and accomplished the planned results.In 2000, "selection of objective work system for pilot study", "observation and recording working process", "design and creation of work execution database", "development of worker allocation model" and "Paper presentation of preliminary results" were effectively performed. In 2001, "Relationship analysis between work efficiency and job satisfaction by trade-off analysis", "application of developed method to actual cases and validity study" and "Final reporting" was executed with successful results. Less