Research on the structure of management quality and its assessment method

为了保持可持续增长，提高产业竞争力，日本企业应准确评估管理质量，并利用评估结果改进或创新管理制度。本研究建立了管理质量的结构，并提出了管理质量的评价方法。(1)管理质量的结构采用系统方法构建管理质量，建立了管理系统模型，并将其分解为驱动因素、使能因素和绩效因素三大类。(2)现有管理质量评价方法研究通过对MB奖、日本质量奖等奖项的评价标准等现有评价方法的调研，分析了其特点和存在的问题。(3)新的管理质量评价方法的开发在上述管理系统模型的基础上，提出了企业自我评价的项目、标准和评分方法，改进了现有的评价方法，建立了企业可持续发展管理的必要评价方法。(4)验证新评估方法的原型并开发实用版本。上述评价方法的原型在一些企业进行了研究，并改进为实用版本。

In order to keep sustainable growth and to increase industrial competitiveness, Japanese companies should assess management quality accurately and improve or innovate management system by utilizing assessment results. This research made structure of management quality and developed assessment method of management quality.Major research results are as follows.(1) Structure of management qualitySystems approach was done to structure management quality and management system model was developed and was broken into three clusters i.e. driver, enabler and performance which were classified into elements.(2) Study on existing assessment methods of management qualityA lot of Survey on existing assessment methods such as assessment criteria of MB Award, Japan Quality Award and other awards were done to analyze those features and problems.(3) Development of new assessment method of management qualityBased on the above management system model, self-assessment items, criteria and scoring method were developed which improved existing assessment method and necessary assessment method of management for sustainable growth.(4) Validation of prototype of new assessment method and development of practical version. The prototype of above assessment method were studied at some companies and improved to practical version.