The trial study to develop a communication skill training program : Making inquiries for the dialogue at the clinical situations.

到目前为止，临床现场的实践计划是在所谓的医学界特有的家长式情绪的背景下选择或解决的。但近年来，临床服务或医疗实践作为一种商业服务已经被公认为一个通用的术语或概念，他们说，医疗质量的基本规范现在发生了巨大的变化。在医疗情况下，不仅最高水平的实用技术是理所当然的，而且如果患者具有一些医学知识，那么呈现给患者的关于实践或某些程序选择的信息的质量也是如此。在任何医疗环境下，都必须确保所有患者的知情同意程序。高科技医疗技术与人文或心理因素之间的接口应该成为当今最迫切的需求。在这种情况下，改善医疗柜台的客户接待服务可能是最重要的…本研究旨在为准备成为医务人员、临床心理学家或在医院柜台等人际场合工作的学生开发一种模拟培训方案。首先于2006年采用实验性角色扮演技术，指定一名模拟患者，考察临床心理学访谈情境训练中人际关系中自我与他人体验、自我存在的过程。2007年，作为基线评估工具和学员间讨论媒体，编制了包含医院接待台6个相遇场景的工作单。不仅是P-F学习风格工作表的答案，研讨会的学员也被要求对写在他们工作表上的其他学生(同行)的答案提出更多的评论。然后通过在工作表上的回答和相互同行评论来调查在患者(客户)接待时模拟交流的质量。本工作坊采用P-F学习风格的模拟工作表，可有效地作为医学沟通培训的入门材料。学生在同伴之间相互给予和接受的评论中使用最频繁的术语感到轻松和令人信服。这两个词必须是正确接受和接受患者感受或愿望的最重要的关键词。在医疗接待柜台，在临床心理咨询中，最令人愉快的接待应该包含一些照顾顾客(患者或委托人)解脱和确信的情绪的方式。较少

Up to this time, the practice plan at the clinical scene has been chosen or settled from the context of what has been called paternalistic mood peculiar to field of medicine. But recently clinical service or medical practice as one of the commercial services has been accepted as universal term or concept They say that the basic norms for the medical care quality are now in drastic change.Not only the highest level of practical techniques are as an important matter of course in the medical situation, but also quality of the information on the practice or some procedural alternatives which presented to patient if he/she had a few medical knowledges. The informed-consent procedures have to be assured for all clients at any medical care settings. The interface between the high advanced medical technologies and humanistic or psychological factors should become the most urgent need, today. In such the context improving customer reception service at medical counters might be the most importan … More t and basic criteria when the official assessment procedures about the fulfillment its function of medical facilities should be executed.The present study projects had been aimed to develop an simulation training program for the students who preparing to be medical staff, clinical psychologist or to be worker at interpersonal situation like hospital counter. At first in 2006, experimental role-play technique appointed one simulated patient was executed to investigate the process of interpersonal experiences on Self-and-Others, Self-Body-Existence happening in the training of the clinical psychology interview situationOn 2007, as the baseline assessment tool and inter-trainees discussion media, the worksheets including 6 encountering scenes at the hospital reception counter were prepared. Not only the answers to the P-F Study style worksheets, but trainees of the seminar were requested to give more comments on other student's (peer's) answer written on their worksheets. Then the quality of simulated communication at patient (client) reception was investigated through the answers and mutual peer comments on the worksheets. This workshop applied P-F study style simulation worksheets might be effective as an introduction to the medical communication trainingThe most frequent terms used in the comments which the students gave and took mutually between peers were felt easy and to be convinced. These two words must be the most important key words to take and accept rightly the patients' feelings or wishes. At the medical reception counter, at the clinical psychological intake consultation, the most agreeable reception should contain some expression of the way to care for customers (patients' or clients') relieved and convinced mood. Less