The trial study to develop a communication skill training program : Making inquiries for the dialogue at the clinical situations.

到目前为止，临床现场的实践计划已经从所谓的医学领域特有的家长式情绪的背景下选择或确定。但近年来，临床服务或医疗实践作为一种商业服务已经被接受为一个普遍的术语或概念，他们说，医疗质量的基本规范正在发生巨大的变化。在医疗情况下，不仅最高水平的实用技术是一件重要的事情，而且如果他/她有一些医学知识，向患者提供的有关实践的信息或一些程序选择的质量也是一件重要的事情。在任何医疗保健机构中，必须确保所有病人都遵守知情同意程序。先进的医疗技术与人文或心理因素之间的界面应该成为当今最迫切的需求。在这种背景下，改善医疗柜台的客户接待服务可能是最重要的。在医疗设施履行其功能的官方评估程序中，应执行更多和基本的标准。本研究项目旨在为准备成为医务人员、临床心理学家或医院柜台等人际场合工作人员的学生制定模拟训练方案。首先在2006年，采用指定1名模拟患者的实验角色扮演技术，考察临床心理学访谈情境训练中发生的自我与他人、自我-身体-存在的人际体验过程。2007年，编制了包含6个医院接待柜台相遇场景的工作表，作为基线评估工具和学员间讨论媒介。不仅是P-F学习风格的答案，而且研讨会的学员被要求对写在他们的工作表上的其他学生（同伴）的答案给出更多的评论。然后，通过在工作表上的回答和同行的相互评论来调查病人（客户）接待时模拟沟通的质量。本工作坊应用P-F学习模式模拟工作表，可作为医学沟通训练的有效入门。学生在同伴之间相互给出和接受的评论中使用的最常见术语感到轻松且令人信服。正确对待和接受患者的感受或愿望，这两个词必须是最重要的关键词。在医疗接待柜台，在临床心理摄入咨询中，最令人愉快的接待应该包含一些表达对顾客（病人或客户）的关怀方式的宽慰和确信的心情。少

Up to this time, the practice plan at the clinical scene has been chosen or settled from the context of what has been called paternalistic mood peculiar to field of medicine. But recently clinical service or medical practice as one of the commercial services has been accepted as universal term or concept They say that the basic norms for the medical care quality are now in drastic change.Not only the highest level of practical techniques are as an important matter of course in the medical situation, but also quality of the information on the practice or some procedural alternatives which presented to patient if he/she had a few medical knowledges. The informed-consent procedures have to be assured for all clients at any medical care settings. The interface between the high advanced medical technologies and humanistic or psychological factors should become the most urgent need, today. In such the context improving customer reception service at medical counters might be the most importan … More t and basic criteria when the official assessment procedures about the fulfillment its function of medical facilities should be executed.The present study projects had been aimed to develop an simulation training program for the students who preparing to be medical staff, clinical psychologist or to be worker at interpersonal situation like hospital counter. At first in 2006, experimental role-play technique appointed one simulated patient was executed to investigate the process of interpersonal experiences on Self-and-Others, Self-Body-Existence happening in the training of the clinical psychology interview situationOn 2007, as the baseline assessment tool and inter-trainees discussion media, the worksheets including 6 encountering scenes at the hospital reception counter were prepared. Not only the answers to the P-F Study style worksheets, but trainees of the seminar were requested to give more comments on other student's (peer's) answer written on their worksheets. Then the quality of simulated communication at patient (client) reception was investigated through the answers and mutual peer comments on the worksheets. This workshop applied P-F study style simulation worksheets might be effective as an introduction to the medical communication trainingThe most frequent terms used in the comments which the students gave and took mutually between peers were felt easy and to be convinced. These two words must be the most important key words to take and accept rightly the patients' feelings or wishes. At the medical reception counter, at the clinical psychological intake consultation, the most agreeable reception should contain some expression of the way to care for customers (patients' or clients') relieved and convinced mood. Less