An Empirical Study of Social Capital in Computer-Mediated Communication Environment

本研究旨在通过问卷调查，揭示人际关系中的信任、规范和网络这三种社会资本对企业组织或网络社区的影响。数据分析表明：1)在企业组织中，不同类型的社会资本对其知识创造过程的贡献程度不同；2)在企业组织和网络社区中，不仅内部关系、外部关系和内在动机对知识共享具有重要作用。

This study aimed to bring out effects of social capital, i.e., trust, norm and network in human relationship, on business organization or internet community by using questionnaires. The analysis of the data revealed that ; 1) in business organization, different type of social capital contributed to its knowledge creation process, according to the type of process, 2) in both business organization and internet community, not only internal relationship but also external relationship and intrinsic motivation were important for knowledge sharing.