A study of client relationship management in public school organizations

本研究的结果是以下两点。首先，我们一直在针对郊区公立学校进行研究。并阐明了家长对学校信任的影响因素。在这种定量分析中，这显然是为什么家长信任（或不信任）学校。第二，从学校系统中教师团队领导和团队效能的角度阐明了“信任学校”的组织特征。

Results of this study is the following two points. The first, we have been conducting research to target suburban public schools. And we clarified the determinants of school trust by the parents. In this quantitative analysis, which was obviously why parents trust (or not trust) the school. The second, we clarified organizational characteristics of "trusted schools" from view points of the team leadership and the team efficacy of teachers in the school system.