Staff communication in aged care facilities: a key factor in delivering resident-focused care

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Australia's ageing population makes quality of aged care a national priority. This study examines the proposed crux of quality care: communication structures and processes between staff. In collaboration with our industry partners, Blue Care, TriCare and Aged Care Queensland, the first phase of the study describes the structures and processes for effective communication in Aged Care Facilities (ACF's). A process of analysis will synthesize the results of Phase 1 to propose key communication-related indicators of quality care in ACF's. This model is tested in Phase 2 by examining the association between key communication-related indicators and accreditation outcomes.