Charibot: Low code, AI-powered chatbots for charities

Charibot：用于慈善机构的低代码、人工智能驱动的聊天机器人

• 批准号: 10033490
• 金额: $ 13.41万
• 依托单位: FINTEK SOFTWARE LIMITED
• 依托单位国家: 英国
• 项目类别: Collaborative R&D
• 财政年份: 2022
• 资助国家: 英国
• 起止时间: 2022 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=10033490
• 关键词: Charibot; Low; code; AI; powered

**Charibot: a SaaS solution for charities to create customised AI chatbots for their website.**There are many chatbot options on the market, but they are limited to connecting website visitors to a human or answering simple questions ("what are your hours").Charibot is different. Charities can build their own custom chatbot that will interpret their website visitor's enquiries using AI natural language processing. Their chatbot can then automatically respond with pre-programmed responses, provided by the charity.Between the natural language processing and visitor interface is an innovative layer of code designed to overcome current limitations of natural language AI, like:* better error handling,* allowing us to exceed topic limitations set by chatbot frameworks,* inserting custom features like payment processing and form filling* capture commonly misinterpreted text and rephrase for the AI* identify "emergency keywords", which escalates the chat to a human ("suicide", for example)**Fintek Software**We are an established software development agency, founded in 2014 and based in Harlow, Essex. Since then we have helped NGOs in the social services with their tech needs, including Pat: the UK's first sexual health chatbot. Pat is custom project that has helped thousands of service users get help for 24/7 sexual health questions.Our mission is to empower charities to connect with their communities better digitally.

**Charibot：为慈善机构提供SaaS解决方案，为其网站创建定制的AI聊天机器人。**市场上有许多聊天机器人选项，但它们仅限于将网站访问者连接到人类或回答简单的问题（“您的工作时间是多少”）。Charibot不同。慈善机构可以构建自己的自定义聊天机器人，使用人工智能自然语言处理来解释网站访问者的查询。然后，他们的聊天机器人可以自动响应慈善机构提供的预编程响应。在自然语言处理和访问者界面之间是一个创新的代码层，旨在克服当前自然语言AI的局限性，例如：* 更好的错误处理，* 允许我们超越聊天机器人框架设置的主题限制，* 插入自定义功能，如支付处理和表单填写 * 捕获通常被误解的文本并为AI重新措辞 * 识别“紧急关键字”，这将聊天升级到人类（例如“自杀”）**Fintek Software** 我们是一家成熟的软件开发机构，成立于2014年，总部位于埃塞克斯的哈洛。从那时起，我们帮助社会服务领域的非政府组织满足他们的技术需求，包括Pat：英国第一个性健康聊天机器人。Pat是一个定制项目，帮助成千上万的服务用户获得24/7性健康问题的帮助。我们的使命是使慈善机构能够更好地与他们的社区进行数字化联系。