Care & Respond: Building resilient communities

NHS和紧急服务不堪重负，资源不足，无法满足日益增长的需求。科学与工程应用有限公司（Scienap）正在与NHS和社会关怀合作伙伴合作，通过提供以建设弹性社区为中心的可持续解决方案来解决这一危机。我们开发了一款名为“Care & Respond”的软件应用程序，让公众积极主动地进行医疗保健，并支持周围人的健康和护理。Care & Respond将健康和护理专业服务与个人及其当地支持网络（朋友，家人，护理人员，志愿者等）联系起来，在正确的时间与正确的人分享信息，以协调及时和适当的护理。我们的方法极具颠覆性，将个人置于控制之下，使他们能够将信息推送给相关的服务提供商，而不是依赖于服务来接触他们。护理和反应最初是以适度的目标和少数NHS合作伙伴的具体问题，以克服开发。然而，近几个月来，机会的范围急剧扩大，合作伙伴增加，应用范围远远超出最初的设想（包括警察和消防服务，以及新的救护车应用）。它正在成为一个非常大的英国范围内的健康和福祉倡议，特别是作为一个平台，可以挽救生命，减少对紧急服务的压力。随着服务的扩展，我们需要采取以人为本和系统感知的设计方法来推动我们的下一个创新步骤。在这笔赠款的帮助下，我们将与外部系统和服务设计专家合作，重新设计Care & Respond，以满足英国大部分人口的需求，提供高度创新（和紧急）的新服务，支持自助和社区支持。我们的目标是：* 了解人们参与广泛的护理和响应服务的愿望，需求和动机（用户研究）。了解客户价值与业务价值（服务设计）。*在开发生产设计（产品/内容设计）之前，执行设计冲刺，以快速进行设计，原型设计和测试。在该项目结束时，Scienap将能够以建立信任的方式提供Care & Respond愿景的可信度，对广泛的人群具有高度的吸引力和直观性，并有机地使平台能够在社区中传播。

The NHS and Emergency Services are overwhelmed, under-resourced and can't meet ever increasing demands. Science & Engineering Applications Ltd (Scienap) are working with NHS and Social Care partners to address this crisis by offering a sustainable solution centred on building resilient communities. We have developed "Care & Respond", a software application that allows members of the public to be proactive in their healthcare and in supporting the health and care of those around them. Care & Respond connects health and care professional services with an individual and their local support network (friends, family, carers, volunteers etc), sharing information with the right people at the right time to coordinate timely and appropriate care. Our approach is extremely disruptive, putting the individual in control, enabling them to push information out to relevant service providers rather than relying on services to reach out to them. Care & Respond was initially developed with modest objectives and a handful of NHS partners with specific problems to overcome. However, the scope of opportunities has grown dramatically in recent months, with increased partners and far wider applications than initially envisaged (including police and fire services, and new ambulance applications). It is becoming a very large UK wide health & wellbeing initiative, particularly as a platform that can save lives and reduce pressures on Emergency Services. With this planned expansion of services, we need to undertake person-centred and system aware design methodologies to drive our next innovation steps. With the help of this grant, we will work with external system and service design experts to re-design Care & Respond to cater for a large percentage of the UK population, providing a highly innovative (and urgent) new service supporting self help and community support. Together, we aim to: * Understand the desires, needs and motivations of people engaging with wide ranging Care & Respond services (user research).* Understand customer value against business value (service design).* Perform design sprints to design, prototype and test at speed before developing a production design (product/content design).At the end of this project Scienap will be able to evidence credibility in delivering the vision of Care & Respond in a way that builds trust, is highly engaging and intuitive for a wide range of people and that organically enables the platform to spread in the community.