Can human centred design transform the way that young people access information about mental health?

自杀是年轻人的主要死亡原因(NCISH，2017)，75%的成年人心理健康问题在18岁之前表现出来(Murphy&Fonagy，2012)。提供有效的负担得起的支持至关重要，因为在英国，情绪或行为障碍儿童的医疗、教育和社会服务费用每年已达15亿GB(Snell等人，2013年)。智能手机提供了一个独特的机会来提供有针对性的情感支持，因为96%(600万)的英国青少年已经拥有移动设备(Statista 2017，ONS，2018)。MeeTwo是一款多次获奖的应用程序，可以帮助焦虑的青少年谈论困难的事情。根据最新的心理学研究，MeeTwo是一个安全的地方，青少年可以在这里匿名询问尴尬或私人的问题，并获得其他年轻人的支持。MeeTwo已经被[泰晤士报][0]，[卫报][1]和[福布斯][2]报道过。2017年，MeeTwo被享有盛誉的HundrED.org评为世界上最重要的100项教育创新之一。MeeTwo将代表英国社会企业参加2020年世博会。目前，MeeTwo还提供了一个原型支持目录和系统，用于展示教育资源和健康信息。然而，通过观察年轻用户与这些功能的互动方式，我们相信我们可以做得更好。正如我们已经改变了提供安全的同伴支持一样，我们的愿景是改变青少年获取有关心理健康和相关服务的信息的方式。我们计划使用以人为中心的设计，为居住在伦敦的13-18岁的儿童揭示三个要点。青少年如何期待和尝试发现关于困难的心理健康问题的信息和支持。包括：是什么让年轻人信任或不信任一条信息或信息？青少年如何识别信息是否与他们相关？青少年一般是如何发现他们感兴趣的东西的信息的。什么风格的媒体最吸引人，以及如何最好地组织大量详细信息，以促进参与和理解。在接触和告知青少年方面，哪些不同的语言风格和方法最有效。年龄或性别重要吗？我们的方法是创新的，因为我们将使用以人为中心的设计方法来理解年轻人如何选择获取信息，并超越传统的传播信息的方法，以确定创造性的解决方案。[0]：https://www.thetimes.co.uk/article/finally-an-app-for-teens-their-parents-will-want-them-to-get-96t28p397[1]：https://www.theguardian.com/education/2018/jan/09/anxious-about-exams-app-meetwo-心理健康支持[2]：https://www.forbes.com/sites/alisoncoleman/2018/02/13/how-two-social-entrepreneurs-are-providing-safe-peer-support-for-teenage-angst/#7d15cadc6da7“

"Suicide is a leading cause of death in young people (NCISH, 2017) and 75% of adult mental health difficulties manifest by the age of 18 (Murphy & Fonagy, 2012). The provision of effective affordable support is critical because the cost of health, education and social services for children in the UK with an emotional or behavioural disorder is already £1.5 billion per annum (Snell et al., 2013). Smartphones present a unique opportunity to deliver targeted emotional support because 96% of (6 million) UK teenagers already own a mobile device (Statista 2017, ONS, 2018).MeeTwo is a multi-award winning app that helps anxious teenagers talk about difficult things. Informed by the latest psychological research, MeeTwo is a safe place where teenagers can anonymously ask awkward or personal questions and get support from other young people. MeeTwo has been featured by [The Times][0], [The Guardian][1] and [Forbes][2]. In 2017 MeeTwo was recognised as one of the 100 most important innovations in education in the world by the prestigious HundrED.org. MeeTwo will represent British social enterprise at EXPO2020\.Currently, MeeTwo also features a prototype support directory and system for presenting educational resources and health information. However, by observing the way that our young users interact with these features we believe that we can do better.Just as we have transformed the provision of safe peer support our vision is to transform the way that teenagers access information about mental health and related services.We plan to use human centred design to uncover three main points for children aged 13 - 18 living in London.1\. How teenagers expect and try to discover information and support around difficult mental health issues. Including: What makes young people trust or distrust a message or information? How does a teenager identify whether information is relevant to them?2\. How teenagers in general discover information about things they are interested in. What styles of media are most engaging and how can large amounts of detailed information best be organised to facilitate engagement and understanding.3\. What different language styles and approaches are most effective at reaching and informing teenagers. Does age or gender matter?Our approach is innovative precisely because we will use a human centred design approach to understand how young people choose to access information and look beyond the traditional methods of broadcasting information in order to identify creative solutions.[0]: https://www.thetimes.co.uk/article/finally-an-app-for-teens-their-parents-will-want-them-to-get-96t28p397[1]: https://www.theguardian.com/education/2018/jan/09/anxious-about-exams-app-meetwo-mental-health-support[2]: https://www.forbes.com/sites/alisoncoleman/2018/02/13/how-two-social-entrepreneurs-are-providing-safe-peer-support-for-teenage-angst/#7d15cadc6da7"