Beyond Skin-Deep: Social and Emotional Work in the Beauty Industry

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Hair and beauty salon workers are in frequent contact with diverse members of the community. This project aims to investigate the under-explored role that salon workers play in the emotional lives of their clients. It also aims to understand how salon workers might be a unique avenue for addressing pressing social issues such as family violence, mental health, and social isolation. Expected outcomes include co-designed solutions to facilitate connection between community services and salon workers, to utilise salon workers as a community resource as well as more effectively support workers in negotiating an emotionally complex workplace.