Automated voice AI bot supporting engagement of vulnerable citizens in Digital Health, data collection and emergency response.

自动语音人工智能机器人支持弱势公民参与数字健康、数据收集和应急响应。

• 批准号: 69320
• 金额: $ 9.3万
• 依托单位: ARCUS GLOBAL LIMITED
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=69320
• 关键词: Automated; voice; AI; bot; supporting

Our solution will aim to completely automate the process of gathering data from people (or polling people) using AI enabled voice technology similar to what powers Amazon Echo or other virtual assistants. By connecting these services to telephony interfaces, we are able to proactively call multiple (hundreds or thousands) of numbers at speed, and multiple times, potentially reducing data gathering timescales from days and weeks to minutes or hours. The bot's powerful natural language processing capability will turn gathered data into a structured dataset that can quickly be exported and analysed by an organisation to identify a swift course of action. The data could potentially be directly linked to an application or consumed by a larger database.Objectives:Mass communicate by phone with members of the public, provide a message, ask multiple questions and receive a set of responses recorded in an easily consumable way. Use at times of crisis to:* Contact a set of customers/ organisations at speed.* Configurable (Add your questions via a user interface)* Easy to start (Simple and fast approach to uploading regular sets of target phone numbers)* Easy to access results (Simply output of calls status and question responses)* Localised (UK voice)* On-demand (available when you need it as a cloud based service)* Cost effective (priced per use based on volume)* Secure (data held in the UK)* Support (Supported by UK organisation, with Security Cleared personnel)* Options1. Configurable SMS text of informational links to be sent after a call2. Forward a call to a Voicemail to capture more details information3. Conjoin the solution with a cloud based soft-phone to forward priority calls directly to an agent (for example 999) or forward calls into an organisation's traditional call centre queue.In normal times one may use a call centre or a web based self service solution to do a similar task or as seen in the COVID-19 response recruit a bank of volunteers. However the recent pandemic rendered many call centres inoperable as organisations were forced to exit premises. Volunteer organisations have stepped into the breach but were faced with similar logistical challenges and struggled to generate the sheer volume of calls needed in tight time constraints making progress slow. Many of the vulnerable and elderly population do not have access to the internet or are beyond the "Digital Divide" and many don't believe they are vulnerable until it's too late.We feel this system is of great benefit to wide areas of the health sector and wider Public Sector both from the perspective of handling the immediate pandemic but also with regards to how to adjust to new ways of working with an altered, flexible and home based workforce. Our dialler product needs significant effort in both marketing and beta testing. This additional grant will directly enable us to perform the required activities across both of these streams. We will recruit and provide the services for a number of organisations for a limited period of time to perform a through real life test, as well as attract a cohort of early adopters.

我们的解决方案旨在使用人工智能语音技术完全自动化从人们（或民意调查人员）收集数据的过程，类似于亚马逊Echo或其他虚拟助手。通过将这些服务连接到电话接口，我们能够快速、多次地主动呼叫多个（数百或数千个）号码，从而有可能将数据收集时间从数天和数周缩短到数分钟或数小时。该机器人强大的自然语言处理能力将把收集的数据转化为结构化数据集，组织可以快速导出和分析这些数据集，以确定快速的行动方案。这些数据可能直接链接到应用程序或由更大的数据库使用。目标：通过电话与公众进行大规模沟通，提供信息，提出多个问题，并以易于使用的方式接收一组记录的响应。在危机时刻使用：* 快速联系一组客户/组织。可配置（通过用户界面添加您的问题）* 易于启动（简单快速的方法来上传定期设置的目标电话号码）* 易于访问的结果（仅输出呼叫状态和问题响应）* 本地化（英国之声）* 点播（可在您需要时作为基于云的服务提供）* 经济高效（根据使用量定价）* 安全（数据保存在英国）* 支持（由英国组织支持，安全许可人员）* 选项1。可配置的短信文本的信息链接后发送呼叫2.将呼叫前转到语音信箱以获取更多详细信息3.将该解决方案与基于云的软电话相结合，将优先呼叫直接转发给座席（例如999），或将呼叫转发到组织的传统呼叫中心队列中。在正常情况下，可以使用呼叫中心或基于Web的自助服务解决方案来执行类似任务，或者如COVID-19响应中所见，招募一批志愿者。然而，最近的疫情使许多呼叫中心无法运作，因为组织被迫离开场所。志愿者组织已经进入了突破口，但面临着类似的后勤挑战，并努力在紧迫的时间限制下产生所需的大量电话，使进展缓慢。许多弱势群体和老年人无法访问互联网或超越“数字鸿沟”，许多人不相信他们是脆弱的，直到为时已晚。我们认为，无论是从处理当前流行病的角度，还是从如何适应新的工作方式的角度，灵活的家庭劳动力。我们的拨号器产品需要在营销和beta测试方面做出重大努力。这笔额外的赠款将直接使我们能够在这两个方面开展所需的活动。我们将在有限的时间内为一些组织招募和提供服务，以进行真实的寿命测试，并吸引一批早期采用者。