Stories of User Appropriation

用户挪用的故事

• 批准号: AH/K00266X/1
• 负责人: Sharon Baurley
• 金额: $ 25.95万
• 依托单位: Brunel University London
• 依托单位国家: 英国
• 项目类别: Research Grant
• 财政年份: 2013
• 资助国家: 英国
• 起止时间: 2013 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=AH%2FK00266X%2F1
• 关键词: Stories; User; Appropriation

Brunel University and Horizon Digital Economy Research is collaborating with iHealth Partnership, The Alloy and IDC (Industrial Design Consultancy) SMEs on 'Stories of User Appropriation', which aims to transfer knowledge from the creative economy about creative innovation processes to the wider economy, by combining design-drama techniques with digitally-enabled open innovation platforms to engage users in the design process. Through this, the project will stimulate exchange between research from user-centred design, drama and film, as well as from the digital economy, and SMEs. This project will focus on the healthcare domain as a particularly appropriate area for innovation in KE practices.User research has long been accepted as an important part of product design, for which there is a whole host of techniques to engage users in the design process. If implemented correctly it can reduce time to market, increase market acceptance and reduce post release support/revision. However, engaging customers in the design process is often problematic for SMEs, as any traditional user centered design process can be expensive and time consuming to implement. User-centred techniques currently adopted in the healthcare sector are often inappropriate and can fail to collect the type of data that is needed to inform the design of new products. Further issues exist when engaging users in socially dynamic spaces such as households and communities, where it is difficult to allow for the range of complex contextual issues.There is a widespread belief that the 'creative economy', as a focal point for creativity, has a particularly important role to play in innovation throughout the economy. This project is about knowledge exchange between the creative economy and healthcare product manufacturers. This will be achieved through the co-development of digital platforms that make user-centred design techniques accessible, and thereby providing a case study on B2B linkages between creative businesses and healthcare firms. Healthcare manufacturers face many barriers when considering how, where and why their products will be used, and these barriers have been shown to have a greater effect on the SMEs that are responsible for a large proportion of medical device development in the UK. A number of specific issues related to this have been identified:1. An interview study of UK medical device manufacturers found that many are reluctant to engage formally with users as they believe that the effort required to overcome the significant practical and ethical difficulties of accessing users is not merited by the quality of the data that they collect from this engagement. This however may be related to a second finding of this study: that the methods used by these manufacturers (namely informal discussion-based methods) were inappropriate and unlikely to collect the type of data that is needed to inform design. 2. A recent case study of user research and involvement during the development of a new medical imaging device identified a number of individual, organisational and system barriers that functioned to prevent the results of the user research being fully integrated into development. One significant finding was that the way that the (detailed and qualitative) user data was fed back to manufacturers was not effective in conveying the range, depth and importance of the information. These two key developmental problems will underpin the development of our digital platforms, framed by a specific case study: the range and variety of the challenges that face people living with dementia, and the opportunities for product and technology intervention to support independent living at home.

布鲁内尔大学和地平线数字经济研究正在与iHealth Partnership，The Alloy和IDC（工业设计咨询公司）中小企业合作开展“用户占用的故事”，旨在通过将设计戏剧技术与数字化开放式创新平台相结合，将创意经济中有关创意创新过程的知识转移到更广泛的经济中，以吸引用户参与设计过程。通过这个项目，该项目将促进以用户为中心的设计，戏剧和电影以及数字经济的研究与中小企业之间的交流。这个项目将集中在医疗保健领域作为一个特别适合的领域创新KE的做法。用户研究一直被认为是产品设计的重要组成部分，有一个完整的主机的技术，使用户参与设计过程。如果正确实施，它可以缩短上市时间，提高市场接受度并减少发布后支持/修订。然而，在设计过程中吸引客户往往是中小企业的问题，因为任何传统的以用户为中心的设计过程可以是昂贵的和耗时的实施。目前在医疗保健领域采用的以用户为中心的技术往往是不适当的，可能无法收集为新产品设计提供信息所需的数据类型。在家庭和社区等充满社会活力的空间中，用户的参与还存在其他问题，因为这些空间很难考虑到一系列复杂的背景问题。人们普遍认为，“创意经济”作为创意的焦点，在整个经济的创新中发挥着特别重要的作用。该项目是关于创意经济和医疗保健产品制造商之间的知识交流。这将通过共同开发数字平台来实现，这些平台使以用户为中心的设计技术变得可访问，从而为创意企业和医疗保健公司之间的B2B联系提供案例研究。医疗保健制造商在考虑如何、在哪里以及为什么使用其产品时面临许多障碍，而这些障碍已被证明对负责英国大部分医疗器械开发的中小企业有更大的影响。与此相关的一些具体问题已经确定：1。对英国医疗器械制造商进行的一项访谈研究发现，许多制造商不愿意与用户正式接触，因为他们认为，他们从这种接触中收集的数据质量不值得为克服访问用户的重大实际和伦理困难而付出努力。然而，这可能与本研究的第二个发现有关：这些制造商使用的方法（即基于非正式讨论的方法）不适当，不太可能收集设计所需的数据类型。2.最近的一个案例研究的用户研究和参与过程中的一个新的医疗成像设备的开发确定了一些个人，组织和系统的障碍，功能，以防止用户研究的结果被完全整合到开发。一个重要的发现是，向制造商反馈（详细和定性）用户数据的方式在传达信息的范围、深度和重要性方面并不有效。这两个关键的发展问题将支撑我们的数字平台的发展，并通过一个具体的案例研究框架：痴呆症患者面临的挑战的范围和多样性，以及产品和技术干预的机会，以支持在家里独立生活。

项目成果

Living with the user

与用户一起生活

• DOI: 10.1145/2638728.2638750
• 发表时间: 2014
• 作者: Coughlan T

Enhancing the Design Process with Drama-Related Methods

用戏剧相关的方法增强设计过程

• DOI: 10.1080/14606925.2016.1176341
• 发表时间: 2016
• 期刊: The Design Journal
• 作者: Lawson G

Exploring Interpretations of Data from the Internet of Things in the Home

探索对家庭物联网数据的解释

• DOI: 10.1093/iwc/iws024
• 发表时间: 2013
• 期刊: Interacting with Computers
• 影响因子: 1.3
• 作者: Brown M

Methods for studying technology in the home

在家学习技术的方法

• DOI: 10.1145/2468356.2479648
• 发表时间: 2013
• 作者: Coughlan T

Tailored Scenarios: A Low-Cost Online Method to Elicit Perceptions of Home Technologies Using Participant-Specific Contextual Information

定制场景：一种低成本在线方法，利用参与者特定的上下文信息来引发对家庭技术的看法

• DOI: 10.1093/iwc/iwu028
• 发表时间: 2015
• 期刊: Interacting with Computers
• 影响因子: 1.3
• 作者: Brown M