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Welfare at a (Social) Distance: Accessing social security and employment support during the COVID-19 crisis and its aftermath

远距离福利：在 COVID-19 危机及其后果期间获得社会保障和就业支持

基本信息

批准号：
ES/V003879/1
负责人：
Lisa Scullion
金额：
$ 67.36万
依托单位：
University of Salford
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2020
资助国家：
英国
起止时间：
2020 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=ES%2FV003879%2F1
关键词：
Welfare Social Distance Accessing social

项目摘要

The benefits system is crucial to supporting people during, and after, the COVID-19 crisis but is under extraordinary pressure from an unprecedented wave of new Universal Credit (UC) applications. The benefits system therefore faces two significant challenges: (1) Urgently, to provide timely income and support to claimants. The wave of new applications places stresses on DWP processes (e.g. ID verification), exacerbating pre-existing concerns over the five-week wait for payment and the shift to a digitalised benefits system. Navigating this 'virtual' system often depends on in-person help (from e.g. advice agencies) and the extent to which claimants can access support remotely is unknown. (2) Later, helping claimants quickly return-to-work, whilst maintaining security for those out-of-work. Not only do 'new' claimants differ from existing claimants, but they are entering an altered system, with higher payments and reductions in conditionality/employment support. However, there is little knowledge about these new claimants, the operation of the 'new' system or the 'exit strategy' that follows.There is no time to waste; initial payments to the cohort of new applications are due late-April and major changes in the operation of the benefits system are likely to occur shortly after social distancing ends/relaxes. As such, this 18 month project will provide large-scale evidence on how well we are meeting these challenges and where the system is struggling in order to help policy makers and practitioners to develop rapid solutions. To provide this vital evidence, we will use the following methods:(1) Surveying claimants We will conduct an online survey of 8,000 new and existing claimants. We will start this within three weeks of commencing the project and go back to these people twice over the during of the project. (2) Case studies of claimant support We will also speak to the people who provide support to claimants. Using case studies of Leeds, Newham, Salford and Thanet, we will conduct 8-12 interviews (48 in total) with people providing this support (e.g. local authority, voluntary organisations, Jobcentres).(3) Interviewing claimants We will also carry out in-depth interviews with 80 claimants. These individuals will be interviewed twice (160 interviews in total) starting our first interviews in May. Participants will be recruited from both our survey and case study areas to ensure we include a diverse range of experiences.

福利制度对于在COVID-19危机期间和之后为人们提供支持至关重要，但由于前所未有的新通用信贷（UC）申请浪潮，福利制度面临着巨大的压力。因此，养恤金制度面临两个重大挑战：（1）迫切需要向索赔人提供及时的收入和支助。新申请的浪潮给DWP流程（例如身份验证）带来了压力，加剧了对五周等待付款和向数字化福利系统转变的担忧。导航这个“虚拟”系统通常取决于面对面的帮助（例如来自咨询机构），索赔人可以在多大程度上远程获得支持尚不清楚。(2)后来，帮助索赔人迅速重返工作岗位，同时为失业者提供安全保障。“新的”申请人不仅与现有的申请人不同，而且他们正在进入一个改变了的制度，支付更高，条件/就业支助减少。然而，人们对这些新申请人、“新”系统的运作或随后的“退出策略”知之甚少。没有时间可以浪费;对新申请人的初始付款将于4月下旬到期，福利制度的运作可能会在社交距离结束/放松后不久发生重大变化。因此，这个为期18个月的项目将提供大规模的证据，说明我们如何应对这些挑战，以及系统在哪里挣扎，以帮助政策制定者和从业者制定快速的解决方案。为了提供这一重要证据，我们将使用以下方法：（1）调查索赔人我们将对8,000名新的和现有的索赔人进行在线调查。我们将在项目开始后的三周内开始这项工作，并在项目期间两次回到这些人那里。(2)索赔人支持的案例研究我们还将与为索赔人提供支持的人交谈。利用利兹、纽汉、索尔福德和萨内特的案例研究，我们将与提供这种支持的人（例如地方当局、志愿组织、就业中心）进行8-12次访谈（共48次）。(3)我们亦会深入访问80名申索人。这些人将接受两次面试（共160次面试），从5月开始进行第一次面试。参与者将从我们的调查和案例研究领域招募，以确保我们包括各种各样的经验。