Visualising invisibility: emotional labour in Domiciliary Care work

本研究将探讨提供以人为本的家庭护理的明显紧张和矛盾，在什么可能被描述为当前的新自由主义护理经济，在英国。在预期寿命延长和市场波动等前所未有的挑战背景下，该行业正在以相反的方式应对；在保留和鼓励客户自主权的努力下，越来越多的人在自己的家中得到照顾，而该行业的私有化决定了护理的条件和提供，并经常外包给机构。这项研究关注的是那些在这种情况下工作的家庭护理工作者。通过在客户家中履行职责，这些工人与身份形成、建立和维护亲密关系、（dis）影响等过程交织在一起。因此，住家护理员进行了大量的情绪劳动，尽管与该角色的合同义务（监管客户-护理者关系，阻碍熟悉和亲密关系）相比存在显着差异。正是这种紧张关系及其对居家护理工作者的影响是这项研究的核心。研究方法有两个方面。视觉叙事探究方法旨在通过对居家护理工作者的故事、经历和声音的启发，定位家庭护理的无形过程。摄影将被用来实现这一目标，并方便访问的研究。除此之外，对护理招聘和宣传材料的多模态话语分析将探讨英国当前社会护理系统的可见性制度

This research will explore the apparent tensions and contradictions of delivering person-centred home care, within what may be described as the current Neoliberal care economy, in the United Kingdom. In a context of unprecedented challenges, such as increasing life expectancy and market volatility, the sector is responding in contrary ways; efforts to retain and encourage client autonomy is seeing more people being cared for in their own homes, whilst the privatisation of the sector dictates the conditions and provision of care itself and is often outsourced to agencies. It is those who work in these circumstances, Domiciliary Care workers, of whom this research is concerned with. By performing duties with clients' homes, these workers become intertwined with processes of identity formation, establishment and maintenance of intimacy, (dis)affect, and so on. There is, then, significant emotional labour carried out by Domiciliary Care workers, despite a notable disparity when compared to contractual obligations of the role (which police client-carer relationships and discourage familiarity and intimacy). It is this tension and its impacts on Domiciliary Care workers that is central to the research. The research methods are two-fold. A visual narrative inquiry approach aims to locate invisible processes of home care through the elicitation of stories, experiences and voices of Domiciliary Care workers. Photography will be employed to achieve this and facilitate access to the research. Alongside this, a multi-modal discourse analysis of care recruitment and publicity materials will explore regimes of visibility with the current social care system in the United Kingdom