Immortal Information & Through-life Knowledge Management (IITKM): Strategies & Tools for the Emerging Product-Service Paradigm

如今，许多工程公司正经历着从产品交付到终身服务支持的范式转变。这一转变适用于包括国防、民用航空和建筑在内的一系列不同领域。如果这些部门要保持竞争力，就需要新的业务运作和信息系统模式，这些模式可以延续30年甚至更长时间。本提案关注的是确定如何在动态的、以网络为中心的、全生命周期的环境中最好地设计和支持来自这些部门的产品系统。该项目解决的研究问题是为创建一个结构化的、网络支持的信息和知识环境创建一个科学基础，在这个环境中，分散的、多学科的运营团队使用可持续知识管理（KM）系统在不断发展的工程生命周期内执行有效的决策。该项目将包括三个关键研究领域。-第一个研究领域将侧重于创造新颖和扩展的产品表示。这些将整合处理信息（产品应该具有什么特征）、设计过程信息（产品是如何设计的）和设计理性（为什么以这种方式进行设计）的方法。这些模型将允许记录设计权衡、谈判结果、决策证据以及成功和不成功设计的细节。该项目还将开发基于这些集成模型和从服务经验中获取反馈的需要的集成方法来设计信息组织结构。-第二个研究领域将涉及从使用中的产品中学习。产品生命周期本身是开发信息周期的一部分，这些信息描述了工件、嵌入其中的商业、制造和操作系统，以及嵌入开发、支持和使用这些系统的社区中的知识。研究将研究这三巨头的动态信息，知识系统在产品嵌入系统的系统的背景下。-第三个研究领域涉及创建组织系统来管理整个知识系统生命周期（KSLC）和其中的p中心程序。它将调查知识使用的动态在整个生命周期的复杂产品服务系统，它扩展了企业环境。将特别关注以下方面的研究：a)新颖的采购框架和治理，以确保主承包商和供应链的创新响应；b)支持从产品交付到服务提供转变所需的人力资源开发政策；c)决策支持模型在整个项目生命周期中关键决策关键点的作用。

Many engineering companies are today undergoing a paradigm shift from product delivery to through-life service support. The shift applies across range of different sectors, including defence, civil aerospace and construction. If these sectors are to remain competitive, they require new business operational and information-system models that extend thirty years or more into future. This proposal is concerned with identifying how products systems from such sectors can be best designed and supported in the resulting dynamic, network centric, whole-life environment. The research question addressed by the project is to create a scientific base for the creation of a structured, network-enabled information and knowledge environment in which dispersed, multidisciplinary operational teams use sustainable knowledge management (KM) systems to execute effective, decisions within evolving engineering life-cycles . The project will comprise three key areas of research.- The first research area will focus on the creation of novel and extended representations of products. These will integrate methods for handling p information (what characteristics should the product have), design-process information (how was the product design arrived at) and design ration (why has the design been done in this way). These models will allow the recording of design trade-offs, results of negotiation, evidence of decision making and details of successful and unsuccessful designs. The project will also develop integrated approaches to design information organisation structures based on these integrated models and on the need to capture feedback from service experience.- The second research area will be concerned with learning from the product in use. The product life-cycle is itself part of a cycle of development information describing the artefact, the commercial, manufacturing and operational systems in which it is embedded, and of the knowledge embed in the communities that develop, support and use these systems. Research will study the dynamics of this triumvirate of information, knowledge systems in the context of products being embedded in systems of systems.- The third research area is concerned with creating organisational systems to manage the overall knowledge system life-cycle (KSLC) and the p centric procedures within them. It will investigate the dynamics of knowledge use throughout the life-cycle of complex product-service systems it extended enterprise context. There will be particular research focus on a) novel procurement frameworks and governance to secure innovative responses from prime contractors and the supply chain b) the human resource development policies necessary to support the shift from product delivery to service provision and c) the role of decision-support models at key decision pinch-points throughout the project life cycle.