Consumer Assessment of Healthcare Providers and Systems (CAHPS) VI

消费者对医疗保健提供者和系统的评估 (CAHPS) VI

• 批准号: 10708079
• 负责人: Marc Elliott
• 金额: $ 150万
• 依托单位: RAND CORPORATION
• 依托单位国家: 美国
• 财政年份: 2022
• 资助国家: 美国
• 起止时间: 2022-09-30 至 2027-09-29
• 项目状态: 未结题
• 来源: https://reporter.nih.gov/project-details/10708079
• 关键词: Consumer; Assessment; Healthcare; Providers; Systems

PROJECT SUMMARY/ABSTRACT The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) VI project will advance the Agency for Healthcare Research and Quality (AHRQ) CAHPS mission of improving patients’ experiences with health care overall and equity of care by developing and evaluating strategies for survey measurement, reporting and quality improvement. We propose a 5-year effort to advance the science and practice of patient experience assessment, ensure relevance to current health service delivery and implement best survey practices, further the science of reporting, and evaluate CAHPS quality improvement efforts. We will develop survey items targeted at perceived bias/discrimination, communication with non-English language preferring patients, and functional limitations. In addition, we will use stakeholder consensus methods to update the CAHPS health plan 5.0/5.1 and Clinician and Group 3.0/3.1 surveys. Moreover, we will evaluate alternatives to the standard CAHPS modes of data collection and conduct analyses of non-response patterns to elucidate the combination of mode of administrations best suited for racial and ethnic minorities. We will assess racial/ethnic bias in Amazon Comprehend and Google’s AutoML natural language processing of narrative data and evaluate quality improvement communication strategies designed to improve the experiences of care of patients of safety net providers. The project team is well suited to achieving the study objectives given its prior accomplishments and established working relationships. The work is innovative and designed to (1) refine CAHPS surveys and enhance their use via data collection methods that improve response rates, (2) facilitate reporting and use of CAHPS survey data, and (3) strengthen efforts to improve experience with health care in the United States (U.S.). It builds upon the team’s past accomplishments as part of the CAHPS consortium to ensure that the quality of health care is optimized for the socioeconomically disadvantaged and those for whom Spanish- language is preferred. The project contributes substantially to the reduction of health data poverty by improving representation of the diversity within the United States population with the objective of equity in voice and benefits from healthcare in the United States.

项目摘要/摘要 医疗保健提供者和系统（CAHPS®）VI项目的消费者评估将推进 医疗保健研究与质量机构（AHRQ）CAHPS任务，以改善患者的经验 通过制定和评估调查测量策略，医疗保健总体和护理平等， 报告和质量改进。我们提出了为期5年的努力，以推动患者的科学和实践 经验评估，确保与当前的卫生服务交付相关并实施最佳调查 实践，进一步的报告科学以及评估CAHPS质量改进的工作。我们将发展 针对感知偏见/歧视的针对性的调查项目，与非英语语言的沟通更喜欢 患者和功能局限性。此外，我们将使用利益相关者共识方法来更新 CAHPS健康计划5.0/5.1以及临床医生和3.0/3.1组调查。此外，我们将评估 数据收集的标准CAHPS模式和进行无响应模式的分析，以阐明 最适合种族和少数民族的行政模式的结合。我们将评估种族/种族 亚马逊的偏见理解和Google对叙事数据的自然语言处理和 评估旨在改善护理体验的质量改进沟通策略 安全网提供者的患者。 鉴于其先前的成就，项目团队非常适合实现研究目标和 建立的工作关系。这项工作是创新的，设计为（1）完善CAHPS调查和 通过提高响应率的数据收集方法来增强其使用，（2）有助于报告和使用 CAHPS调查数据，以及（3）加强在美国改善医疗保健经验的努力 （我们。）。作为CAHPS财团的一部分，它建立在团队过去的成就上，以确保 卫生保健质量已针对受到社会经济打扰的人以及西班牙的质量优化 语言是首选。该项目对减少健康数据贫困的贡献很大 改善美国人口中多样性的代表性，以公平目的为目的 并从美国的医疗保健中受益。