Consumer Assessment of Healthcare Providers and Systems (CAHPS) VI

消费者对医疗保健提供者和系统的评估 (CAHPS) VI

• 批准号: 10635342
• 负责人: Marc Elliott
• 金额: $ 150万
• 依托单位: RAND CORPORATION
• 依托单位国家: 美国
• 财政年份: 2022
• 资助国家: 美国
• 起止时间: 2022-09-30 至 2027-09-29
• 项目状态: 未结题
• 来源: https://reporter.nih.gov/project-details/10635342
• 关键词: Consumer; Assessment; Healthcare; Providers; Systems

PROJECT SUMMARY/ABSTRACT The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) VI project will advance the Agency for Healthcare Research and Quality (AHRQ) CAHPS mission of improving patients’ experiences with health care overall and equity of care by developing and evaluating strategies for survey measurement, reporting and quality improvement. We propose a 5-year effort to advance the science and practice of patient experience assessment, ensure relevance to current health service delivery and implement best survey practices, further the science of reporting, and evaluate CAHPS quality improvement efforts. We will develop survey items targeted at perceived bias/discrimination, communication with non-English language preferring patients, and functional limitations. In addition, we will use stakeholder consensus methods to update the CAHPS health plan 5.0/5.1 and Clinician and Group 3.0/3.1 surveys. Moreover, we will evaluate alternatives to the standard CAHPS modes of data collection and conduct analyses of non-response patterns to elucidate the combination of mode of administrations best suited for racial and ethnic minorities. We will assess racial/ethnic bias in Amazon Comprehend and Google’s AutoML natural language processing of narrative data and evaluate quality improvement communication strategies designed to improve the experiences of care of patients of safety net providers. The project team is well suited to achieving the study objectives given its prior accomplishments and established working relationships. The work is innovative and designed to (1) refine CAHPS surveys and enhance their use via data collection methods that improve response rates, (2) facilitate reporting and use of CAHPS survey data, and (3) strengthen efforts to improve experience with health care in the United States (U.S.). It builds upon the team’s past accomplishments as part of the CAHPS consortium to ensure that the quality of health care is optimized for the socioeconomically disadvantaged and those for whom Spanish- language is preferred. The project contributes substantially to the reduction of health data poverty by improving representation of the diversity within the United States population with the objective of equity in voice and benefits from healthcare in the United States.

项目总结/摘要 医疗保健提供者和系统的消费者评估（CAHPS®）VI项目将推动 医疗保健研究和质量机构（AHRQ）CAHPS的使命是改善患者的体验， 通过制定和评价调查衡量战略， 报告和质量改进。我们提出了一项为期5年的努力，以促进科学和实践的病人 经验评估，确保与当前医疗服务提供的相关性并实施最佳调查 实践，促进报告的科学性，并评估CAHPS质量改进工作。我们将开发 针对偏见/歧视的调查项目，与非英语语言的交流， 患者和功能限制。此外，我们将使用利益相关者共识方法更新 CAHPS健康计划5.0/5.1和临床医生和团体3.0/3.1调查。此外，我们将评估替代方案， 标准CAHPS数据收集模式，并对无响应模式进行分析，以阐明 最适合少数种族和族裔的行政模式的组合。我们将评估种族/民族 Amazon Comprehend和Google的AutoML自然语言处理叙事数据的偏见， 评估旨在改善护理体验的质量改进沟通策略 安全网提供者的病人。 鉴于项目团队先前的成就， 建立工作关系。这项工作是创新的，旨在（1）完善CAHPS调查， 通过提高答复率的数据收集方法加强其使用，（2）便利报告和使用 CAHPS调查数据，以及（3）加强努力，改善美国医疗保健的经验 （美国）。它建立在团队过去作为CAHPS联盟的一部分所取得的成就之上，以确保 为社会经济弱势群体和西班牙人提供最佳的医疗保健质量， 语言是首选。该项目通过以下方式为减少卫生数据贫困做出了重大贡献： 提高美国人口多样性的代表性，以实现平等的声音 并从美国的医疗保健中受益。