Consumer Assessment of Healthcare Providers and Systems (CAHPS) VI

消费者对医疗保健提供者和系统的评估 (CAHPS) VI

• 批准号: 10635342
• 负责人: Marc Elliott
• 金额: $ 150万
• 依托单位: RAND CORPORATION
• 依托单位国家: 美国
• 财政年份: 2022
• 资助国家: 美国
• 起止时间: 2022-09-30 至 2027-09-29
• 项目状态: 未结题
• 来源: https://reporter.nih.gov/project-details/10635342
• 关键词: Consumer; Assessment; Healthcare; Providers; Systems

PROJECT SUMMARY/ABSTRACT The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) VI project will advance the Agency for Healthcare Research and Quality (AHRQ) CAHPS mission of improving patients’ experiences with health care overall and equity of care by developing and evaluating strategies for survey measurement, reporting and quality improvement. We propose a 5-year effort to advance the science and practice of patient experience assessment, ensure relevance to current health service delivery and implement best survey practices, further the science of reporting, and evaluate CAHPS quality improvement efforts. We will develop survey items targeted at perceived bias/discrimination, communication with non-English language preferring patients, and functional limitations. In addition, we will use stakeholder consensus methods to update the CAHPS health plan 5.0/5.1 and Clinician and Group 3.0/3.1 surveys. Moreover, we will evaluate alternatives to the standard CAHPS modes of data collection and conduct analyses of non-response patterns to elucidate the combination of mode of administrations best suited for racial and ethnic minorities. We will assess racial/ethnic bias in Amazon Comprehend and Google’s AutoML natural language processing of narrative data and evaluate quality improvement communication strategies designed to improve the experiences of care of patients of safety net providers. The project team is well suited to achieving the study objectives given its prior accomplishments and established working relationships. The work is innovative and designed to (1) refine CAHPS surveys and enhance their use via data collection methods that improve response rates, (2) facilitate reporting and use of CAHPS survey data, and (3) strengthen efforts to improve experience with health care in the United States (U.S.). It builds upon the team’s past accomplishments as part of the CAHPS consortium to ensure that the quality of health care is optimized for the socioeconomically disadvantaged and those for whom Spanish- language is preferred. The project contributes substantially to the reduction of health data poverty by improving representation of the diversity within the United States population with the objective of equity in voice and benefits from healthcare in the United States.

项目概要/摘要 医疗保健提供者和系统的消费者评估 (CAHPS®) VI 项目将推动 医疗保健研究和质量机构 (AHRQ) CAHPS 的使命是改善患者的体验 通过制定和评估调查衡量策略来实现整体医疗保健和护理公平， 报告和质量改进。我们提议用 5 年的时间来推进患者的科学和实践 经验评估，确保与当前卫生服务提供的相关性并实施最佳调查 实践，进一步提高报告的科学性，并评估 CAHPS 的质量改进工作。我们将开发 针对感知偏见/歧视、与非英语语言偏好的沟通的调查项目 患者和功能限制。此外，我们将使用利益相关者共识的方法来更新 CAHPS 健康计划 5.0/5.1 以及临床医生和团体 3.0/3.1 调查。此外，我们将评估替代方案 标准 CAHPS 数据收集模式并对无响应模式进行分析以阐明 最适合少数种族和族裔的行政管理模式组合。我们将评估种族/民族 Amazon Comprehend 和 Google AutoML 自然语言处理叙述数据的偏见 评估旨在改善护理体验的质量改进沟通策略 安全网提供者的患者。 鉴于其先前的成就和经验，该项目团队非常适合实现研究目标 建立了工作关系。这项工作具有创新性，旨在 (1) 完善 CAHPS 调查和 通过提高答复率的数据收集方法来加强其使用，(2) 促进报告和使用 CAHPS 调查数据，以及 (3) 加大力度改善美国医疗保健体验 （我们。）。它建立在该团队作为 CAHPS 联盟的一部分过去取得的成就的基础上，以确保 针对社会经济弱势群体和西班牙人的医疗保健质量进行了优化 语言优先。该项目通过以下方式为减少健康数据贫困做出了重大贡献： 提高美国人口多样性的代表性，以实现话语权公平的目标 以及美国医疗保健的好处。