Building a Lifeline for the future: Expectations, innovations, outcomes

构建未来生命线：期望、创新、成果

• 批准号: nhmrc : GNT1153481
• 负责人: A/Pr Julien Epps
• 金额: $ 111.69万
• 依托单位: University of Canberra
• 依托单位国家: 澳大利亚
• 项目类别: Partnerships
• 财政年份: 2019
• 资助国家: 澳大利亚
• 起止时间: 2019-01-01 至 无数据
• 项目状态: 已结题
• 来源: https://researchdata.edu.au/building-lifeline-future-innovations-outcomes/1349030
• 关键词: Building; Lifeline; future; Expectations; innovations

This research addresses critical evidence gaps for Australia’s only national 24-hour crisis service, Lifeline, by identifying the types of help-seekers it is expected to support and outcomes to achieve, developing reliable and innovative ways to measure actual help-seeker types and outcomes across different modalities (call, chat, text), and determining whether fidelity to the crisis support practice model achieves appropriate outcomes for all help-seeker types and across all modalities.

这项研究解决了澳大利亚唯一的国家24小时危机服务生命线的关键证据差距，确定了它预计将支持的求助者类型和要实现的结果，开发了可靠和创新的方法来衡量实际的求助者类型和不同模式的结果。（呼叫、聊天、文本），并确定对危机支持实践模型的忠诚度是否对所有求助者类型和所有模式都取得了适当的结果。