HCC-Small: Deception Hotspots as a Resource for Supporting Interpersonal Awareness Narratives

这项关于欺骗在电子通信中的作用的研究旨在开发新的理论和工具，以显着改善所有类型的虚拟组织中的合作。虚拟组织-跨越地理和机构边界的个人、设施和资源的集合-正在对人们的社交和协作方式产生革命性影响。它们使具有不同观点的个人之间能够互动，否则他们可能不会一起工作，共享昂贵和稀缺的资源，以及完成任务和解决问题的新颖方式。尽管虚拟组织为分散的群体提供了独特的能力，但许多组织在异地合作方面遇到了困难。虽然虚拟组织提供基本的通信工具(例如，即时消息传递或视频会议)，但这些工具缺乏对发起和退出对话的微妙和细微差别的支持。特别是，系统无法支持人们用来解释他们的行为和可用性的叙述性描述。社会实践和技术实施之间的这种脱节的结果是大量不必要的干扰和关于一个人愿意与谁分享哪些个人信息的艰难决定。这项研究通过发展一种人际意识的叙事方法来解决这一根本问题，并关注欺骗在管理这些叙事中的作用。初步证据表明，即时通讯中五分之一的谎言是用来开始或结束对话的。这些谎言代表着潜在的有价值的“热点”，标志着一个人的人际意识叙事中的麻烦。围绕这些热点，这项工作解决了三个问题：1)人们如何使用欺骗来管理他们的互动并避免不必要的干扰？3)是否有语言和传感器属性表明可能存在欺骗？3)这些知识是否可以用来设计和评估工具，以管理人际意识叙事和在虚拟组织中实现互动？这项工作建立在人际意识和在地理分布的群体中促进非正式互动领域的大量研究基础上。它通过对人际意识叙事的关注做出了几个独特的贡献：1)系统地研究了欺骗在现有意识技术中被用作资源的条件；2)将欺骗概念化为支持人际意识的“热点”的指示器；3)识别欺骗的行为预测因素，以设计在不阻止有用或重要的干扰的情况下减少不必要的干扰的系统。通过更流畅地管理注意力和意识需求，虚拟组织的成员将能够更有效地协调其活动和完成任务，整个组织将能够更好地实现其业务、教育、社会或其他目标。

This study of the function of deception in electronic communications is designed to develop new theories and tools that will significantly improve collaboration in virtual organizations of all types. Virtual organizations - aggregations of individuals, facilities and resources that span geographic and institutional boundaries - are having transformative effects on the ways in which people socialize and collaborate. They enable interaction between individuals with diverse perspectives who might not otherwise work together, the sharing of expensive and scarce resources, and novel ways of accomplishing tasks and solving problems. Despite the unique capabilities that virtual organizations provide to distributed groups, many have faced difficulties in working together at a distance. While virtual organizations provide basic communication tools (e.g., instant messaging or video conferencing), these tools lack support for the subtlety and nuance of initiating and exiting conversations. In particular, systems fail to support the narrative accounts that people use to explain their behavior and availability. The result of this disconnect between social practice and technical implementation is a flood of unwanted interruptions and painstaking decisions about what personal information one is willing to share and with whom. This research addresses this fundamental problem by developing a narrative approach to interpersonal awareness, and by focusing on the role of deception in managing these narratives. Preliminary evidence suggests that one fifth of all lies told in instant messaging are used to initiate or conclude a conversation. These lies represent potentially valuable "hotspots" that signal trouble in one's interpersonal awareness narrative. Focusing on these hotspots, this work addresses 3 issues: 1) How do people use deception to manage their interactions and avoid unwanted interruption? 3) Are there linguistic and sensor-based attributes that indicate deception may be likely? 3) Can this knowledge be used to design and evaluate tools for managing interpersonal awareness narratives and enabling interaction in virtual organizations? This work builds on substantial research in the area of interpersonal awareness and fostering informal interaction in geographically distributed groups. It makes several unique contributions through a focus on interpersonal awareness narratives: 1) systematically examining the conditions under which deception is used as a resource with existing awareness technologies, 2) conceptualizing deceptions as an indicator of a "hot spot" that can be drawn on in supporting interpersonal awareness, 3) identifying behavioral predictors of deception to design systems that reduce unwanted interruptions without blocking those that are useful or important. By managing attentional and awareness needs more fluidly, members of virtual organizations will be able to coordinate their activity and achieve their tasks more effectively, and the organizations as a whole will be better able to meet their business, educational, social or other goals.