Doctoral Dissertation Research: Hospice Care Workers and Emotion Management in the Workplace

建议1129541-摘要博士论文研究：临终关怀工作者和工作场所的情绪管理在关怀职业中，情绪如何影响工作者的日常生活？这个项目使用临终关怀工作者的案例来了解工作者划分情绪任务的方式，在工作中体验情绪的后果，减轻情绪困难工作的负面后果的因素，以及工作者用来使工作有意义的策略。使用混合的定性(参与者观察和半结构访谈)和定量(封闭式调查)数据收集技术，这项工作将依赖、挑战和帮助提炼情绪劳动的概念，包括产生或显示组织支持的情绪，以及创造其他人有特定情绪的条件。归根结底，该项目旨在更好地理解工作中的情绪体验在哪些情况下对员工有害，以及在哪些情况下它们是有用的。此外，本项目将研究个人的个人特征、职业地位和组织政策如何构建所执行的情绪性劳动的数量和种类、后果以及处理情绪性劳动的策略。临终关怀是一种临终关怀选择，强调生活质量并利用团队满足患者的需求，是进行这种分析的理想案例，因为它是一个特别情绪化的工作场所，临终关怀组织的结构需要与其他人广泛合作。更广泛的影响这项研究的更广泛的影响包括通过明确评估使工作困难或有价值的政策和组织结构来改善临终关怀和其他护理人员的体验。通过分析不同岗位上不同类型的工人处理情绪的方式以及情绪劳动的后果，经验也可以得到改善。通过研究情感因素在不同类别工人体验中的不同方式，这个项目有助于就如何让任何服务行业的工作或帮助职业更有价值的问题进行更广泛的对话。

Proposal 1129541 - AbstractDoctoral Dissertation Research: Hospice Care Workers and Emotion Management in the WorkplaceHow do emotions factor into the daily lives of workers within caring occupations? This project uses the case of hospice care workers to understand the ways that workers divide emotional tasks, the consequences of experiencing emotions at work, the factors that mitigate negative consequences of emotionally difficult work, and strategies workers use to make work meaningful. Using mixed qualitative (participant observation and semi-structured interviews) and quantitative (closed-ended survey) data collection techniques, this work will rely on, challenge, and help refine the concept of emotional labor, which includes producing or displaying organizationally supported feelings as well as creating the conditions under which others have particular feelings. Ultimately, the project aims to produce a better understanding of the conditions under which emotional experiences at work are detrimental to workers, and the conditions under which they are useful. Additionally, this project will examine the ways that individuals' personal characteristics, occupational positions, and organizational policies structure the amounts and kinds of emotional labor performed, the consequences, and the strategies for dealing with emotional labor. Hospice, an end-of-life care option that emphasizes quality of life and utilizes teams to meet the needs of patients, is an ideal case for this analysis as it is an especially emotional workplace and the structure of hospice organizations requires extensive collaboration with others. Broader ImpactThe broader impacts of this research include improving the experiences of hospice and other care workers through explicitly assessing policies and organizational structures that make work difficult or worthwhile. Exjperiences can also be improved as a result of analyzing the ways that different kinds of workers in different kinds of positions deal with emotions and the consequences of emotional labor. By looking at the diverse ways in which emotions factor into the experiences of a diverse set of workers, this project contributes to a larger dialogue about how to make work in any service or helping occupation more rewarding.