Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study

客户不仅仅是接受服务。他们越来越积极地参与设计和交付，甚至到了被视为“兼职员工”的程度。客户联合制作被认为是提高竞争力的下一个前沿。然而，对客户的好处在很大程度上是未知的。通常情况下，客户未能发挥他们的联合制作作用，从而带来严重的负面后果。鉴于客户(患者)在持续医疗保健中的重要作用，以及失败的可能性，对客户联合生产进行全面调查至关重要。如果执行良好，联合制作应该会带来积极的患者结果，并为医疗保健部门节省大量成本。

Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important role of customers (patients) in ongoing health care, and the potential for failure, it is critical that customer co-production be fully investigated. If performed well co-production should result in positive patient outcomes and significant cost savings for the healthcare sector.