Service Ecosystems Management for Collaborative Process Improvement

澳大利亚政府机构目前正在探索精简其业务流程的机会。一种很有前景的方法涉及基于支持服务的技术的跨机构流程的改进。该项目将利用昆士兰州政府的要求来设计一个服务生态系统，并使用方法和管理概念来推导出组织内生态系统的总体框架。虽然重点将放在政府流程上，但该项目将推广到澳大利亚组织中更广泛的服务生态系统。这将降低流程成本和风险，并将利用探索新的收入来源，例如共享服务和奖励计划。

Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.