Context-based prediction of network load to improve service quali-ty and customer satisfaction (T02#)

转移项目T2研究如何在实践中使用基于上下文的预测来预测网络负载和抵消过载情况，以便提高服务质量和客户满意度。在此基础上，研究服务质量对顾客满意度和离职意愿的影响，以期从整体上了解这些因素之间的关系。T2转移项目是合作研究中心(CRC)1053 MAKI的一部分，其目标是研究未来通信系统的新建设方法、新模型和程序。在前期工作的基础上，并与沃达丰公司合作，转移项目T2旨在将之前的MAKI分项目的结果和方法转化为实践，以深化和进一步推广它们。转让项目T2一方面提供了将两个Maki次级项目以前的知识和方法付诸实践的可能性。另一方面，转移项目提供了获得有关背景因素、客户满意度和离职意愿的新见解的非同寻常的机会，这只能在自己的用户研究范围内付出巨大努力并在有限的程度上实现。因此，T2转移项目可以为整个CRC MAKI提供积极的反馈。

The transfer project T2 investigates how context-based predictions can be used in practice to predict net-work loads and counteract overload situations in order to improve service quality and customer satisfac-tion. Based on this, the influence of service quality on customer satisfaction and the willingness to churn will be investigated in order to understand the relationship between these factors in their entirety. The transfer project T2 is part of the Collaborative Research Center (CRC) 1053 MAKI, whose goal is the re-search of new construction methods, new models, and procedures for future communication systems. Based on the preliminary work and in cooperation with Vodafone GmbH, the transfer project T2 aims to transfer the previous findings and approaches of MAKI subprojects into practice in order to deepen and further generalize them. The transfer project T2 offers, on the one hand, the possibility to transfer previous knowledge and approaches of both MAKI subprojects into practice. On the other hand, the transfer project offers the extraordinary opportunity to gain new insights regarding context factors, customer satisfaction and willingness to churn, which can only be achieved with great effort and to a limited extent within the scope of own user studies. The T2 transfer project can thus provide positive feedback for the entire CRC MAKI.