An Experimental Study on the Specification and Elimination of Communication Barriers with Electronic Messages

在我们三年的研究期间，我们试图澄清互联网上电子信息的冒犯性。在研究方法上，采取了两个步骤，一是通过对所获得的数据进行统计分析，二是通过口头研究的方式，对个案研究进行澄清。结果表明，电子信息对发送者的攻击性因素主要在于匿名性和诽谤性。然而，另一方面，对收信人来说，它在于天真和冷漠。此外，研究还证明了这两个因素与BBS（电子公告板系统）和电子邮件有很大的相关性。为了进一步了解这些特征的背景，我们得出的结论是，说话人和听话人都缺乏一定的交际素养。因此，我们集中精力准备使准则与传播素养的培养相一致。虽然我们制订指引的初步目标已成功达到，但另一个问题仍然存在，特别是学校教育与家庭教育的配合。因此，尽管我们完成了该项目，但我们将继续关注这一问题。

During our three-year research period, we tried to clarify the offensive aspects with electronic messages on the Internet. As for the approach, two steps were taken ; one was to clarify them on the basis of statistical analysis via the obtained data, and the other was to clarify them of case study by way of oral research. As a result, it has been proven that the offensive factors in regards to the electronic messages for the addressers primarily lie in the anonymity and slander. On the other hand however, for the addressees it lies in the innocence and indifference. In addition, it was also proven that both of these factors were greatly related to BBS (Bulletin Board System) and E-mail. In order to gain further data in regards to the background of these features, we concluded that both addressers and addressees lacked a certain amount of communication literacy. Thus, we have concentrated on the preparation for making the guidelines in line with the cultivation of communication literacy. Although our initial objective in making guidelines were successfully attained, another problem remained, especially in the point of partnership between school education and family education. We therefore are going to continue our attention on this issue in spite of our completion of the project.