RESEARCH AND DEVELOPMENT OF COMMUNICATION SKILLS IN SOCIAL WORK

我们研究的目的是培养社会工作沟通技巧，使之在工作场所中实际使用，而不是将外国(主要是英语)材料翻译成日语，并试图将其融入日本文化。在2002至2004年的研究期间，我们发表了六篇研究论文。其中两个是在国际会议主页上公布的，我们在一个国际会议上做了一个演讲，一个在日本学术团体做了演讲。首先，我们对过去的研究进行了广泛的回顾，以建立一个研究框架。然后我们做了沟通方面的案例研究。从这些案例研究中，我们提取了24种可行的沟通策略。通过对国外传播学教材的调查，我们提取了我们觉得奇怪的对话案例，并对学生和有经验的社会工作者进行了问卷调查。因此，我们提出了一个问题，反对在…中使用翻译后的外国教材更有档次，而不是为了适应日本文化而修改它们。此外，我们还每隔两年对客户和员工之间的对话进行录像和/或录音。我们比较了有经验和没有经验的工人的沟通技巧。其中一项研究是关于找出上述两组人在沟通策略上的差异。另一种是提取年龄相对较大和相对年轻的员工之间的差异，我们发现他们在开始、发展和结束对话的技能上存在差异。与年长的人相比，年轻的人花了更多的时间试图获得相同数量的信息。关于我们在澳大利亚做演讲时的感受，我们得到了亚洲和欧洲的研究人员和从业者的支持，布里斯托尔大学的特雷维希克教授与我们搭讪，她建议我们继续沟通，以便未来的研究合作。我们在澳大利亚介绍的论文和记录已汇编成小册子，并附在本报告之后。较少

The purpose of our research was to develop social work communication skills that can actually be used in work places in social work, rather than translate foreign (mostly English) materials into Japanese and try to fit them into Japanese culture. During our period of study between 2002 and 2004, we published six research papers. Two of them were made public in the international conference home page, and we did one presentation in an international conference, and one in a Japanese academic society.First we did an extensive review of past studies in order to establish a research frame. Then we did case studies in communication. Out of these case studies we extracted twenty-four workable communication strategies. As a result of a survey of foreign textbooks on communication, we extracted cases of conversations that we felt were strange, and did a questionnaire survey with students and experienced social workers. As a result we posed a question against using translated foreign textbooks in … More class without modifying them to suit the Japanese culture. Furthermore, we videotaped and/or taped, at intervals for two years, conversations between clients and workers. We compared communication skills of experienced and inexperienced workers. One of the studies was on finding differences between the two groups mentioned above regarding communication strategies. The other was to extract differences between comparatively older and comparatively younger workers and we found differences in their skills of beginning, developing and ending the conversation. Younger workers took more time trying to obtain the same amount of information as compared to the older workers.Regarding the reflection of feelings about which we did a presentation in Australia, we were supported both by Asian and European researchers and practitioners, and we were accosted by Professor Trevithick of the University of Bristol and she suggested that we continue communication for future research cooperation. The papers and records of our presentation in Australia have been compiled as a booklet which is attached to this report. Less