Study on Development of Consultation Network System for Supporting KAIZEN of Work Environment on Care Service Workers

介绍了护理工作者工作场所的改善方法。这些方法几乎都是为了改善老年服务使用者的便利和舒适条件，而不足以减轻护理服务人员的工作量。此外，每个工作场所间护理服务企业共享的改进实践较少。本研究旨在构建“咨询网络系统”，以支持护理工作者改善工作环境。系统的使能功能如下：将他们的实践案例报告并存储到数据库中，向同行业的其他工人进行参考和分享，并听取职场改善专业人员或研发技术人员对工人护理工作支持装置的建议。构建的系统有三个主要单元：良好做法数据库；改善虚拟咨询室；以行动为导向的工作环境自检表。

Many approaches were introduced for the methods of KAIZEN on workplace for care service workers. Almost the methods were intended to improve convenience and comfortable condition for elderly service users, and not so sufficient for care service workers' workload reduction. Furthermore less improvement practices were shared on each workplace inter care service enterprises.On this study, it was aimed to construct "Consultation Network System" to support improvement of work environment for care service workers. The system had enable function as follows; reporting and storing their practice examples into the database, referring and sharing to other workers in same industry, and receiving advice from professionals of KAIZEN for workplace or R&D technicians on care work support device for the workers.The constructed system had three main units as follows; the database of good practice; virtual consultation room for KAIZEN; self-checkable checklist of work environment by action-oriented.