Beyond Skin-Deep: Social and Emotional Work in the Beauty Industry

美发和美容院的工作人员经常与社区的不同成员接触。本项目旨在调查沙龙工作人员在客户情感生活中所扮演的未被充分发掘的角色。它还旨在了解沙龙工作者如何成为解决家庭暴力，心理健康和社会孤立等紧迫社会问题的独特途径。预期成果包括共同设计的解决方案，以促进社区服务和沙龙工作人员之间的联系，利用沙龙工作人员作为社区资源，以及更有效地支持工人在谈判一个情绪复杂的工作场所。

Hair and beauty salon workers are in frequent contact with diverse members of the community. This project aims to investigate the under-explored role that salon workers play in the emotional lives of their clients. It also aims to understand how salon workers might be a unique avenue for addressing pressing social issues such as family violence, mental health, and social isolation. Expected outcomes include co-designed solutions to facilitate connection between community services and salon workers, to utilise salon workers as a community resource as well as more effectively support workers in negotiating an emotionally complex workplace.