Development of an improved, flexible, multi-temperature Click & Collect service for online grocery shopping, in response to the massiive growth in demand following the Covid19 pandemic

Hubl物流有限公司的目标是开发一种新颖的点击收集(C&C)解决方案，以满足人们对更便宜、更方便地获取在线杂货和快速消费品的需求。在Covid19大流行期间，食品杂货送货上门的爆炸性增长(流行前在线销售额约为5%，现在约为10%)暴露了当前食品杂货送货上门网络和C&C服务的弱点。这一点从消费者缺乏送货和提货时段就可以看出。杂货配送网络由多温度冷藏车辆提供服务，这些车辆耗油，装载能力有限。客户订单通常是从货架上提取的，在店内，这是缓慢的，效率低，运营成本高。专门建造的“暗店”和自动化执行中心很少，因为这些都是资本密集型的，发展速度很慢。增加在线容量的最初方法是通过基于商店的C&C。通常情况下，订单通过商店内的柜台传递，或在商店停车场移交。同样，他们依赖于店内挑选、人工组装、在不合适的位置临时储存和手动移交过程--所有这些都是非常劳动密集型的，容易出错，而且在经济上是不可持续的。Hubl提出的C&C基于其现有的专有和专利技术CoolRun Pod。这是一个隔热的多温度容器，大小和滚笼一样大，但有内置的安全隔间。吊舱可以在执行中心自动装载，也可以从商店位置装载。一旦满员，他们就会通过送货网络(或者干脆在店内移动)，到达零售商停车场的C&C枢纽。他们留在那里，货物安全，处于正确的温度，直到客户取走。通过发送到客户电话的代码来提供对正确车厢的访问。一旦空了，CRPod就会被退回以补充更多订单。将整合现有第三方的其他技术，包括支持IT和C&C外壳，以确保该系统的快速开发和部署。我们的方法将创建一个可持续的解决方案，当主要零售商和第三方物流运营商采用该解决方案时，将在城市、郊区和农村地区的多个地点推出。这将为消费者提供安全的在线食品杂货购物和退货机制，地点便利，离家很近。Hubl及其分包商将与主要零售商和第三方物流提供商进行初步可行性研究，随后全面开发C&C技术。

The aim of Hubl Logistics Ltd is to develop a novel Click & Collect (C&C) solution, to meet the demand for cheaper and more convenient access to online groceries and FMCG. The explosive growth in grocery home delivery during the Covid19 pandemic, (online sales running ~5% pre-pandemic, now ~10%), has exposed the weaknesses within current grocery home delivery networks and C&C services. This is shown by the lack of delivery and collection slots for consumers. Grocery delivery networks are serviced by multi-temperature refrigerated vehicles that are fuel-hungry and have limited load capacity. Customer orders are often picked from shelf, in-store, which is slow, inefficient and costly to operate. Purpose-built 'dark stores' and automated fulfilment centres are few, as these are capital intensive and slow to develop. An initial means of increasing online capacity is through store-based C&C. This, generally, sees orders passed over the counter within the store, or handed-over in the store car-park. Again, they rely on in-store picking, manual assembly, temporary storage in inappropriate locations and a manual hand-over process - all very labour intensive, subject to errors and not economically sustainable. Hubl's proposed C&C is based on its existing proprietary and patented technology, the CoolRun Pod. This is an insulated, multi-temperature container, the size of a roll-cage, but with built-in secure compartments. The pods can be loaded automatically at a fulfilment centre or loaded from store locations. Once full, they travel through the delivery network (or simply move within the store), to the C&C hub in the retailer's car park. They remain there, with goods secure and at the correct temperature, until collected by the customer. Access to the correct compartment is provided by a code delivered to the customer's phone. Once empty, the CRPod is returned for replenishment with more orders. Additional technologies, including the supporting IT and C&C enclosure, will be integrated from established third parties, to ensure rapid development and deployment of the system. Our approach will create a sustainable solution which, when adopted by major retailers and third-party logistics operators, will be rolled-out to multiple locations in urban, suburban and rural areas. This will provide consumers with both secure access to online grocery shopping and a returns mechanism, at convenient locations within close proximity to their homes. Hubl and its subcontractors will undertake an initial feasibility study with major retailers and third-party logistics providers, followed by full development of the C&C technologies.