Supporting Healthcare Professionals Through Covid-19: Understanding How Arts-based Methods Can Support Non-verbal Communication

有效，清晰和富有同情心的口头和非口头沟通已被证明是良好的患者护理所必需的，也是高效和具有成本效益的医疗保健系统的一部分（McDonald，2016）。自2019冠状病毒病爆发以来，患者和医疗保健专业人员之间的沟通发生了变化，医疗保健专业人员面临着新的挑战：适应个人防护设备（PPE）的广泛使用，视频电话咨询，社交距离和有限的身体接触。医疗保健专业人员将穿戴PPE的影响描述为隔离，疲惫和阻碍沟通，阐明迫切需要在这一领域进行研究，这一点已被伦敦医院大学学院（UCLH）等机构的积极支持请求所重申。（主要研究者）使用非语言艺术学科（如舞蹈和物理戏剧）的表演技术，在医疗保健教育中提供行业领先的干预措施，使医疗保健专业人员能够更深入地了解他们如何进行非语言沟通。这些技术已被证明可以增强自我护理以及与患者和同事的沟通（Osman等人，2018年）。这项拟议的访谈和研讨会研究计划将调查基于艺术的干预措施对医疗保健专业人员和医学生的培训和支持的影响，以应对新冠肺炎带来的非语言沟通挑战。该项目由艺术组织，NHS信托基金和数十年来一直合作的学者之间独特的多学科合作伙伴关系承担，将创建，测试，扩展和传播在线和面对面的资源，以支持医疗保健专业人员和医学生。

Effective, clear and compassionate verbal and non-verbal communication has been shown to be essential to good patient care, as well as part of an efficient and cost-effective healthcare system (McDonald, 2016). Since the Covid-19 outbreak, communication between patients and healthcare professionals has altered, with healthcare professionals facing new challenges: adapting to theintroduction of widespread use of Personal Protective Equipment (PPE), video-call consultations, social distancing and limited physical touch. Healthcare professionals have described the impact of wearing PPE as isolating, exhausting and impeding communication, articulating the urgent need for research in this area which has been reiterated by proactive requests for support from institutions such as University College of London Hospitals (UCLH).Through Clod Ensemble's Performing Medicine programme WILLSON (Principal Investigator) provides sector-leading interventions in healthcare education using performative techniques from non-verbal artistic disciplines, such as dance and physical theatre, to enable healthcare professionals to gain a deeper understanding of how they communicate non-verbally. These techniques have been proven to enhance self-care and communication with patients and colleagues (Osman et al., 2018). This proposed research programme of interviews and workshops will investigate the impact of arts-based interventions on the training and support of healthcare professionals and medical students with regard to the non-verbal communication challenges presented by Covid-19. Undertaken by a unique, multidisciplinary partnership between arts organisations, NHS trusts and academics who have been collaborating for decades, this project will create, test, scale and disseminate online and in-person resources to support healthcareprofessionals and medical students.