Optimised shift scheduling and predictive planning in airport processes

从乘客的角度来看，一个机场系统要被认为是可靠的，有许多子系统需要令人满意地运行。例如，作为机场抵达过程的一部分，通过护照检查可能会造成延误。由于入境需求旺盛，移民局必须在一天中的某些时间段处理大量涌入的旅客。这些人流也可能受到计划外活动的影响，即飞机因延误而晚点。为了改善入境客运大楼的旅客吞吐量和提高顾客的满意度，在旅程的最后一段，资源分配是一个潜在的变化。问题是如何有效地调度资源，以维持服务标准并解决计划外活动。需要对当前需求和预测需求以及故障情况(即可能导致需求水平变化的事件)进行建模。该项目的总体目标是确定优化的班次安排和资源水平，以优化包括移民在内的机场流程。

For an airport system to be regarded as reliable from a passengers point of view there are many sub systems which need to perform satisfactorily. For example, as part of the arrivals process at an airport, going through passport control can be one area where delays are incurred. Immigration has to deal with massive influxes of passengers at certain times of the day due to high arrival demand periods. These influxes can also be influenced by off schedule activity i.e. aircrafts arriving late due to delays. To improve throughput of passengers in the arrivals terminal and enhance customer satisfaction, on the final leg of their journey, resource allocation is one area of potential change. The problem is how to schedule resources efficiently to maintain service standards and account for off schedule activity. Modelling of current demand and forecasted demand, alongside failure scenarios (i.e. those incidences that could lead to change in demand levels), need to be investigated. The overall aim of this project is to determine an optimised shift schedule and resource level to optimise flow through airport process including immigration.