Visualising invisibility: emotional labour in Domiciliary Care work

这项研究将探索在英国目前的新自由主义护理经济中，提供以人为中心的家庭护理的明显紧张和矛盾。在面临前所未有的挑战的背景下，如预期寿命增加和市场波动，该部门正在以相反的方式作出反应；努力保持和鼓励客户自主权，看到更多的人在自己的家中得到照顾，而该部门的私有化决定了护理本身的条件和提供，而且往往被外包给机构。正是那些在这种情况下工作的人，家庭护理工作者，是本研究关注的对象。通过在客户家里履行职责，这些员工与身份形成、亲密关系的建立和维持、(Dis)情感等过程交织在一起。因此，居家护理人员进行了大量的情绪性劳动，尽管与该角色的合同义务(监督委托人与照顾者的关系并不鼓励熟悉和亲密)相比存在显著的差异。正是这种紧张及其对家庭护理工作者的影响是这项研究的核心。研究方法是双重的。视觉叙事探究法旨在通过激发家庭护理工作者的故事、经历和声音来定位看不见的家庭护理过程。将使用摄影来实现这一点，并为访问研究提供便利。此外，对关怀招募和宣传材料的多模式话语分析将探索英国当前社会关怀体系的可见性制度

This research will explore the apparent tensions and contradictions of delivering person-centred home care, within what may be described as the current Neoliberal care economy, in the United Kingdom. In a context of unprecedented challenges, such as increasing life expectancy and market volatility, the sector is responding in contrary ways; efforts to retain and encourage client autonomy is seeing more people being cared for in their own homes, whilst the privatisation of the sector dictates the conditions and provision of care itself and is often outsourced to agencies. It is those who work in these circumstances, Domiciliary Care workers, of whom this research is concerned with. By performing duties with clients' homes, these workers become intertwined with processes of identity formation, establishment and maintenance of intimacy, (dis)affect, and so on. There is, then, significant emotional labour carried out by Domiciliary Care workers, despite a notable disparity when compared to contractual obligations of the role (which police client-carer relationships and discourage familiarity and intimacy). It is this tension and its impacts on Domiciliary Care workers that is central to the research. The research methods are two-fold. A visual narrative inquiry approach aims to locate invisible processes of home care through the elicitation of stories, experiences and voices of Domiciliary Care workers. Photography will be employed to achieve this and facilitate access to the research. Alongside this, a multi-modal discourse analysis of care recruitment and publicity materials will explore regimes of visibility with the current social care system in the United Kingdom