Immortal Information & Through-life Knowledge Management (IITKM): Strategies & Tools for the Emerging Product-Service Paradigm

如今，许多工程公司正在经历从产品交付到终身服务支持的范式转变。这种转变适用于不同的行业，包括国防、民用航空和建筑。如果这些行业要保持竞争力，它们需要新的业务运营和信息系统模型，这些模型可以持续30年或更长时间。该提案涉及确定如何在由此产生的动态、以网络为中心的全生命周期环境中最好地设计和支持这些部门的产品系统。该项目所解决的研究问题是创建一个结构化的，网络使能的信息和知识环境，分散的，多学科的业务团队使用可持续的知识管理（KM）系统来执行有效的，在不断变化的工程生命周期内的决策创建一个科学基础。该项目将包括三个主要研究领域。第一个研究领域将集中在创造新的和扩展的产品表示。这些将整合处理p信息（产品应该具有哪些特性），设计过程信息（产品设计如何实现）和设计定量（为什么设计以这种方式完成）的方法。这些模型将允许记录设计权衡、谈判结果、决策证据以及成功和不成功设计的细节。该项目还将开发综合方法，根据这些综合模型和从服务经验中获取反馈的需要来设计信息组织结构。第二个研究领域将涉及从使用中的产品中学习。产品生命周期本身是描述人工制品、其所嵌入的商业、制造和操作系统的开发信息周期的一部分，也是开发、支持和使用这些系统的社区所嵌入的知识周期的一部分。研究将研究这三巨头的信息，知识系统在产品被嵌入系统的系统的背景下的动态。第三个研究领域涉及创建组织系统来管理整个知识系统生命周期（KSLC）和其中的p中心程序。它将调查知识使用的动态在整个生命周期的复杂的产品服务系统，它扩展了企业的背景。将有特别的研究重点a）新的采购框架和治理，以确保主承包商和供应链的创新反应B）人力资源开发政策，以支持从产品交付到服务提供的转变和c）在整个项目生命周期的关键决策关键点的决策支持模型的作用。

Many engineering companies are today undergoing a paradigm shift from product delivery to through-life service support. The shift applies across range of different sectors, including defence, civil aerospace and construction. If these sectors are to remain competitive, they require new business operational and information-system models that extend thirty years or more into future. This proposal is concerned with identifying how products systems from such sectors can be best designed and supported in the resulting dynamic, network centric, whole-life environment. The research question addressed by the project is to create a scientific base for the creation of a structured, network-enabled information and knowledge environment in which dispersed, multidisciplinary operational teams use sustainable knowledge management (KM) systems to execute effective, decisions within evolving engineering life-cycles . The project will comprise three key areas of research.- The first research area will focus on the creation of novel and extended representations of products. These will integrate methods for handling p information (what characteristics should the product have), design-process information (how was the product design arrived at) and design ration (why has the design been done in this way). These models will allow the recording of design trade-offs, results of negotiation, evidence of decision making and details of successful and unsuccessful designs. The project will also develop integrated approaches to design information organisation structures based on these integrated models and on the need to capture feedback from service experience.- The second research area will be concerned with learning from the product in use. The product life-cycle is itself part of a cycle of development information describing the artefact, the commercial, manufacturing and operational systems in which it is embedded, and of the knowledge embed in the communities that develop, support and use these systems. Research will study the dynamics of this triumvirate of information, knowledge systems in the context of products being embedded in systems of systems.- The third research area is concerned with creating organisational systems to manage the overall knowledge system life-cycle (KSLC) and the p centric procedures within them. It will investigate the dynamics of knowledge use throughout the life-cycle of complex product-service systems it extended enterprise context. There will be particular research focus on a) novel procurement frameworks and governance to secure innovative responses from prime contractors and the supply chain b) the human resource development policies necessary to support the shift from product delivery to service provision and c) the role of decision-support models at key decision pinch-points throughout the project life cycle.