Performance Improvement Technology in Urban Native American Health Organizations

描述(由申请人提供)：拟议的项目寻求第一阶段SBIR资金，用于开发和初步测试/改进最先进的计算机化绩效监测、评估和改进系统，该系统可扩展、成本相对较低，非常适合资源有限的小型社区诊所。在此第一阶段项目中，我们将重点关注以下绩效指标：患者满意度、等待时间、缺勤率、转诊随访和数据完整性。该系统的新方面包括用于临床管理的图形和文本报告，以及使用预测性分析来确定服务提供过程中的新趋势。作为第一阶段SBIR的一部分，拟议项目有两个具体目标：目标1：设计核心部件的可行性。确定开发一个以计算机为基础的组织业绩监测和改进系统的可行性，该系统具有管理反馈和预测性分析，用于为少数族裔人口提供保健服务的社区项目。目标2：初步测试和改进。对拟议的绩效监测和改进系统进行全面的模拟现场测试。

DESCRIPTION (provided by applicant): The proposed project seeks Phase 1 SBIR funding for the development and initial testing/refinement of a state-of-the-art computerized performance monitoring, evaluation, and improvement system that is scalable, relatively low-cost, and a good fit for small resource-constrained community-based clinics. In this Phase 1 project, we will focus on the following performance metrics: patient satisfaction, waiting time, no-show rate, referral follow-up, and data completeness. Novel aspects of the system include graphical and textual reports for clinic management, and the use of predictive analytics to identify emerging trends in service delivery processes. The proposed project has two Specific Aims as part of the Phase 1 SBIR: AIM 1: Feasibility of Designing Core Components. Determine the feasibility of developing a computer-based organizational performance monitoring and improvement system with managerial feedback and predictive analytics for community-based programs providing health services to minority populations. AIM 2: Initial Testing & Refinement. Conduct a comprehensive simulated field test of the proposed performance monitoring and improvement system.