An electronic process and decision guide for analysis and design of IT services

组织的大多数业务流程依赖于解决电子计算机和计算机软件使用问题的IT服务。软件即服务(Software as a Service，SaaS)是一种成熟的应用服务提供方式，是一种基于Internet的软件交付方式。对这些服务的需求正在增加，资源远远不足以及时提供所有这些服务。IT服务日益增长的规模、复杂性和相互依赖性超出了人类在此过程中做出“好”决策的能力。这个为期三年的项目的主要目标是开发一种方法和一个原型决策支持系统，称为电子过程和决策指南(EPDB)。EPDG是一个基于Web的内部网解决方案，在IT服务开发的早期阶段指导流程和相关决策。它的目的是增加

Most business processes of an organization are dependent on IT services addressing the use of electronic computers and computer software. Maturing the former Application Service Providing, Software as a Service (SaaS) is an option of software delivery over the internet. The demand for these services is increasing, and resources are by far not sufficient to provide all of them in time. The increasing size, complexity, and interdependence of IT services exceed the abilities of humans to make "good" decisions in that process. The main goal of this three-year project is to develop a methodology and a prototype decision support system called Electronic Process and Decision Guide (EPDB). The EPDG is a web-based intranet solution guiding processes and related decisions in the early stage of IT service development. It aims at increasing the likelihood