Knowledge Graph Mining for Recommendation and Engagement

该研究项目的目标是通过使用人工智能（AI）技术，彻底改变专门针对手持便携式电子设备（PED）的保护计划的设计和交付。这些创新的人工智能技术将专注于该经济领域客户群的货币化，以降低（或可能消除）最终客户的保护计划成本。仅在北美，每年就有3.5亿PED和140亿美元的保修销售额，这一领域的改进机会非常巨大。我们与Warranty Life的持续合作关系将在未来5年内通过联合学术研究和商业创新继续改变行业商业模式，使加拿大成为基于证据，人工智能驱动的保修和保护计划服务技术的领导者。最具体地说，该项目将对加拿大产生积极影响，使我们的行业合作伙伴能够通过利用90%通常不购买延长保护计划的PDE客户群来扩大其市场。

The objective of this research project is to revolutionize the design and delivery of protection plans specifically for handheld Portable Electronic Devices (PEDs) through the use of Artificial Intelligence (AI) techniques. These innovative AI techniques will focus on the monetization of the customer base in this economic sector in order to reduce (or possibly eliminate) the cost of protection plans for the end-customers. With 350 million PEDs and $14 billion in warranty sales each year in North America alone, the opportunities for improvement in this sector are significant. Our ongoing partnership with Warranty Life will continue to transform the industry business model through joint academic research and commercial innovation throughout the next 5 years, establishing Canada as a leader in evidence-based, AI-driven technology for warranty and protection plan services. Most specifically, this project will positively impact Canada by allowing our industry partner to expand its market by tapping into 90% of the PDE customer segment that typically do not acquire extended protection plans.