Is Politeness Better than Impoliteness? Comparisons of Robot's Encouragement Effects Toward Performance, Moods, and Propagation
Is Politeness Better than Impoliteness? Comparisons of Robot's Encouragement Effects Toward Performance, Moods, and Propagation
复制标题
礼貌比不礼貌更好吗？
DOI：
10.1007/s12369-023-00971-9
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发表时间：
2023
影响因子：
4.7
通讯作者：
Shiomi Masahiro
中科院分区：
文献类型：
--
作者：
Higashino Kana;Kimoto Mitsuhiko;Iio Takamasa;Shimohara Katsunori;Shiomi Masahiro
本研究从绩效、情绪和传播三个角度，对机器人在单调任务中礼貌/不礼貌态度的激励效果进行了实验比较。实验一研究了激励对绩效和情绪的影响。参与者做了一项单调的任务，在此期间，机器人不断提供礼貌，中立或不礼貌的鼓励。我们的实验结果表明，礼貌和不礼貌的鼓励显着提高性能比中立的评论，虽然礼貌和不礼貌的鼓励之间没有显着差异。此外，不礼貌鼓励比礼貌鼓励更容易引起消极情绪。实验二确定机器人的鼓励是否会影响参与者的鼓励风格。参与者的行为与实验I中的机器人相似，即，他们通过观察一个虚拟参与者完成一项单调任务的进展情况，选择了礼貌、中性和不礼貌的回应。实验结果表明，机器人的鼓励显著影响了被试的鼓励风格，这表明礼貌的鼓励比不礼貌的鼓励更有优势。
This study experimentally compared the effects of encouragement with polite/ impolite attitudes from a robot in a monotonous task from three viewpoints: performance, mood, and propagation. Experiment I investigated encouragement effects on performance and mood. The participants did a monotonous task during which a robot continuously provided polite, neutral, or impolite encouragement. Our experiment results showed that polite and impolite encouragement significantly improved performance more than neutral comments, although there was no significant difference between polite and impolite encouragement. In addition, impolite encouragement caused significantly more negative moods than polite encouragement. Experiment II determined whether the robot's encouragement influenced the participants' encouragement styles. The participants behaved similarly to the robot in Experiment I, i.e., they selected polite, neutral, and impolite encouragements by observing the progress of a monotonous task by a dummy participant. The experiment results, which showed that the robot's encouragement significantly influenced the participants' encouragement styles, suggest that polite encouragement is more advantageous than impolite encouragement.
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作者：
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DOI：
10.1145/2559636.2559670
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期刊：
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DOI：
10.1037/apl0000418
发表时间：
2019
期刊：
The Journal of applied psychology
影响因子：
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