Public service motivation and performance: The role of organizational identification
Public service motivation and performance: The role of organizational identification
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公共服务动机和绩效：组织认同的作用
DOI：
10.1080/09540962.2018.1556004
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发表时间：
2018-12
影响因子：
2.5
通讯作者：
Schwarz Gary
中科院分区：
文献类型：
--
作者：
Miao Qing;Eva Nathan;Newman Alex;er;Schwarz Gary
摘要虽然公共服务动机(PSM)与工作绩效之间的关系已受到越来越多的关注，但对其影响机制的了解有限。利用来自中国公务员及其主管的数据，作者发现，PSM会导致更高的组织认同水平，并导致更高的工作绩效水平，因为公务员认为组织的命运和结果是他们自己的。影响我们的研究表明，组织认同是解释公共服务动机(PSM)如何导致更高水平绩效的关键机制。为了提高绩效，公共机构应该创造一种环境，帮助员工认同组织，例如，通过强调组织为公众提供的独特服务，以及通过为新员工建立社会化实践。
ABSTRACT Although the association between public service motivation (PSM) and job performance has received increased attention, there is limited knowledge of the mechanisms underlying its effects. Utilizing data from Chinese civil servants and their supervisors, the authors found that PSM results in higher levels of organizational identification and leads to higher levels of job performance because civil servants perceive the organization’s fate and results as their own. IMPACT Our study demonstrates that organizational identification is a key mechanism that explains how public service motivation (PSM) leads to higher levels of performance. To improve performance, public agencies should create an environment that helps employees identify with the organization, for example by highlighting the distinct services that the organization provides for the public and by establishing socialization practices for newcomers.
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