Expressing and Amplifying Positive Emotions Facilitate Goal Attainment in Workplace Interactions
Expressing and Amplifying Positive Emotions Facilitate Goal Attainment in Workplace Interactions
复制标题
表达和放大积极情绪有助于在工作场所互动中实现目标
作者：
E. Wong;F. Tschan;Laurence Messerli;N. Semmer
表达情绪具有社会功能;它提供信息，影响社会互动，并塑造与他人的关系。表达积极的情绪可能是在工作中的社会互动中提高目标实现的战略工具。在社会感染、印象管理和情绪工作的研究中发现了这种效应。然而，表达一个人没有感受到的情感会带来被认为不真实的风险。当感受到的情绪是负面的时，这种风险可能是值得的，因为表达负面情绪通常会产生负面影响。然而，当经历积极情绪时，真实地表达它们会带来好处，放大它们的好处并不明显。我们假设，表达和放大积极的情绪会促进工作中社交互动的目标实现，特别是在与上级打交道时。分析是基于494个互动，涉及113名员工追求的目标。多层次分析，包括多项式分析，表明，真实的积极情绪的显示支持整个目标的实现。然而，放大感受到的积极情绪，促进目标的实现，只有在与上级的互动，而不是与同事。结果进行了讨论的重要性，层次结构的检测，并解释，积极情绪的战略展示的迹象。
Expressing emotions has social functions; it provides information, affects social interactions, and shapes relationships with others. Expressing positive emotions could be a strategic tool for improving goal attainment during social interactions at work. Such effects have been found in research on social contagion, impression management, and emotion work. However, expressing emotions one does not feel entails the risk of being perceived as inauthentic. This risk may well be worth taking when the emotions felt are negative, as expressing negative emotions usually has negative effects. When experiencing positive emotions, however, expressing them authentically promises benefits, and the advantage of amplifying them is not so obvious. We postulated that expressing, and amplifying, positive emotions would foster goal attainment in social interactions at work, particularly when dealing with superiors. Analyses are based on 494 interactions involving the pursuit of a goal by 113 employes. Multilevel analyses, including polynomial analyses, show that authentic display of positive emotions supported goal attainment throughout. However, amplifying felt positive emotions promoted goal attainment only in interactions with superiors, but not with colleagues. Results are discussed with regard to the importance of hierarchy for detecting, and interpreting, signs of strategic display of positive emotions.
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作者：
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DOI：
10.1098/rstb.2004.1512
发表时间：
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