Building “Design Empathy” for People with Disabilities: an Unsolved Challenge in HCI Education

Building “Design Empathy” for People with Disabilities: an Unsolved Challenge in HCI Education
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为残疾人建立“设计同理心”:人机交互教育中尚未解决的挑战

DOI:
10.1145/3587399.3587409
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发表时间:
2023
期刊:
ACM
影响因子:
--
通讯作者:
Wiese, Jason
Wiese, Jason
中科院分区:
--
文献类型:
--
作者:
Motahar, Tamanna;Brown, Noelle;Wiese, Eliane Stampfer;Wiese, Jason

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人机交互(HCI)教育研究致力于在课堂教学中整合包容性和多样性。我们专注于一个历史上在设计中一直被低估的关键人群:患有多种残疾和/或严重运动残疾的人。由于直接与这些人群接触很少是可行的,我们需要其他方式来教学生如何考虑这些目标用户的挑战、情感和生活体验。虽然目前的人机界面教育方法确实促使学生通过精心策划的残疾人体验(例如,模拟或人物角色)来思考无障碍问题,但这些方法并不能完全反映残疾人的整体体验。我们提出了一种新的教学设计同理心的方法:通过精心策划的一组公共社交媒体帖子,让学生沉浸在残疾人的真实世界体验中。
Human-Computer Interaction (HCI) education research strives to integrate inclusion and diversity in classroom teaching. We focus on a key demographic that has been historically underrepresented in design: people with multiple disabilities and/or severe motor disabilities. Since engaging directly with these populations is rarely feasible, we need other ways of teaching students how to consider the challenges, emotions, and lived experiences of these target users. While current approaches in HCI education do engage students in thinking about accessibility through curated disabled experiences (e.g., simulation or personas), these methods do not fully reflect the holistic experience of people with disabilities. We propose a new way of teaching design empathy: immersing students in the real-world experiences of people with disabilities through a curated set of their public social media posts.
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