Coordination Processes and Awareness Support in Dynamic Work Environments

计算和通信技术有可能改善动态任务和团队情况下的协调。要实现这一潜力，需要对团队使用的协调过程有深入的了解。这个项目调查了在高度动态的工作领域--创伤患者复苏单元--运作的分散的专家团队所使用的协调过程。主要目标是开发一个框架，用于在动态、多任务、高压力的环境中为团队成员的协调过程建模。一个具有广泛研究背景的跨学科团队将领导该项目，包括团队绩效、信息技术、医学、护理、医疗保健信息学、管理科学、生物医学工程和人种学。包括人种学研究、调查和访谈在内的定性和定量方法将被用来捕捉创伤中心环境中的协调过程。该项目将使人们更好地了解各种传播媒体的作用，以及如何在动态的工作环境中使用每种媒体，以实现工作协调和保持适当的认识。将制定一套设计原则，以指导在任务高度动态且由多学科小组完成的领域中部署通信计算系统。

Computation and communication technologies have the potential to improve coordination in dynamic task and team situations. To realize that potential a deep understanding of the coordination processes used by teams is required. This project investigates the coordination processes used by distributed teams of experts operating in a highly dynamic work domain -- a trauma patient resuscitation unit. The main objective is to develop a framework for modeling coordination processes by team members in dynamic, multi-tasking, highly stressful environments. An interdisciplinary team with wide-ranging research backgrounds including team performance, information technologies, medicine, nursing, health care informatics, management sciences, biomedical engineering and ethnography will conduct the project. Qualitative and quantitative methods including ethnographic studies, surveys and interviews will be used to capture coordination processes in situ in trauma center settings. The project will result in a better understanding of the role of various communication media and how each medium is used in dynamic work settings to achieve work coordination and maintain adequate awareness. A set of design principles will be developed that can guide the deployment of communication-computation systems in domains where tasks are highly dynamic and accomplished by multi-disciplinary teams.