Trust and performance in virtual teams and organizations - the influence of psychological, techno-structural, and social factors.

虚拟团队和组织中的信任和绩效——心理、技术结构和社会因素的影响。

• 批准号: 134207522
• 负责人: Professorin Dr. Isabell Welpe
• 金额: --
• 依托单位: Lehrstuhl für Strategie und Organisation
• 依托单位国家: 德国
• 项目类别: Research Grants
• 财政年份: 2009
• 资助国家: 德国
• 起止时间: 2008-12-31 至 2012-12-31
• 项目状态: 已结题
• 来源: https://gepris.dfg.de/gepris/projekt/134207522?language=en
• 关键词: Trust; performance; virtual; teams; organizations

In this study we investigate the influence of social loafing, communication media, leadership style as well as the moderating influence of culture, emotions and time on trust in team leadership and team members as well as team performance in virtual organizations. Trust is an especially critical condition for cooperation and collaboration in the context of virtual organizations, as the context of such organizations is characterized by high risk, uncertainty, information asymmetry and the danger of opportunistic behavior. Understanding the creation and implications of trust is an important research issue that has received increased attention in general management, economic and psychological research. However, it has been a challenge for previous research to (1) study the antecedents and consequences of trust longitudinally, (2) to understand how trust is created and maintained between virtual team members, (3) to analyze the role of trust in virtual work across several cultures, (4) to understand the influence of moderators such as time, culture, and emotions on the trust and performance relationships and (5) to study differential impact of trust referents. Our research setting offers a unique opportunity to address the aforementioned research gaps by pursuing a data triangulation approach (behavioral data from log-files, survey data, and field experimental data) through collaboration with a Massively Multiplayer Online Game (MMOG) in a longitudinal research design in 27 countries. This project is a multidisciplinary collaboration among scholars from the Ludwig-Maximilians-University of Munich, the Technical University of Munich, the University of South Carolina, and the University of Arkansas at Little Rock.

本研究探讨了虚拟组织中社会闲散、沟通媒介、领导风格以及文化、情绪和时间对团队领导信任、团队成员信任和团队绩效的调节作用。信任是虚拟组织环境中合作与协作的一个特别关键的条件，因为这种组织的环境具有高风险、不确定性、信息不对称和机会主义行为的危险性。理解信任的产生和影响是一个重要的研究问题，在一般管理，经济和心理学研究中受到越来越多的关注。然而，它一直是一个挑战，以往的研究（1）研究的前因和后果的纵向，（2）了解信任是如何创建和维持之间的虚拟团队成员，（3）分析的作用，信任在虚拟工作跨越几种文化，（4）了解的影响，如时间，文化，和情绪对信任和绩效关系的影响;（5）研究信任参照的差异性影响。我们的研究环境提供了一个独特的机会，以解决上述研究差距，通过追求数据三角测量方法（行为数据从日志文件，调查数据和现场实验数据），通过合作与大型多人在线游戏（MMOG）在27个国家的纵向研究设计。该项目是来自慕尼黑路德维希-马克西米利安大学、慕尼黑技术大学、南卡罗来纳州大学和位于小石城的阿肯色州大学的学者之间的多学科合作。

项目成果

Social network indices as performance predictors in a virtual organization

社交网络指数作为虚拟组织中的绩效预测指标

• DOI: 10.1109/cason.2012.6412393
• 发表时间: 2012
• 期刊: 2012 Fourth International Conference on Computational Aspects of Social Networks (CASoN)
• 作者: Wigand;Agarwal;Osesina;Hering;Korsgaard;Drescher
• 通讯作者: Drescher

Die Dynamik von Führung, Vertrauen und Konflikt in virtuellen Teams

虚拟团队中领导力、信任和冲突的动态

• DOI: 10.1007/s11612-010-0129-0
• 发表时间: 2010
• 期刊: Gruppendynamik und Organisationsberatung
• 作者: Gallenkamp;Drescher
• 通讯作者: Drescher

Why would I trust them? How relational climates moderate the effect of social cynicism on team trust

我为什么要相信他们？

• DOI: 10.5465/ambpp.2012.220
• 发表时间: 2012
• 作者: Tumasjan;Strobel
• 通讯作者: Strobel