Seeing is Believing: The Value of Video for Remote Interpersonal Connections

眼见为实：视频对于远程人际联系的价值

• 批准号: 9977923
• 负责人: Judith Olson
• 金额: $ 49.94万
• 依托单位: Regents of the University of Michigan - Ann Arbor
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 1999
• 资助国家: 美国
• 起止时间: 1999-09-15 至 2003-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=9977923&HistoricalAwards=false
• 关键词: Seeing; Believing; Value; Video; Remote

More and more organizations are attempting to work long distance. Since travel is time consuming, exhausting, and costly, they are turning to remote technologies, such as video and audio-conferencing. High quality video, of course, is much more expensive than audio, and questions arise as to its efficacy and necessity. This proposal asks two broad questions:1. Under what conditions/tasks is the addition of video over audio truly beneficial?2. What effect do various conditions of video degradation have on user performance?The research focuses on the effect of the presence or absence of video on tasks deemed key to long-term teams, involving the establishment and maintenance of trust and the detection of deception. In addition, we test how various reasonable degradations of the channels, those commonly used in making the cost of the connection cheaper, change people's behavior in these situations. This work has both theoretical and practical import. Theoretically, it reveals which cues people use when they engage in important social interactions that underlie task-related activities. Practically, we will be able to provide advice for people who might find themselves in situations involving the building of trust or the detection of lying when that interaction is done remotely.

越来越多的组织正在尝试异地办公。由于旅行既耗时、费力又昂贵，他们正转向远程技术，如视频和音频会议。当然，高质量的视频比音频贵得多，人们对其有效性和必要性也产生了疑问。这项建议提出了两个广泛的问题：1.在什么条件/任务下，添加视频而不是音频是真正有益的？2.视频降级的各种条件对用户性能有什么影响？研究重点是视频的存在或不存在对长期团队的关键任务的影响，包括建立和维持信任以及检测欺骗。此外，我们还测试了各种合理的通道降级如何在这些情况下改变人们的行为，这些降级通常用于降低连接成本。这项工作具有重要的理论意义和实践意义。从理论上讲，它揭示了人们在参与与任务相关的重要活动的重要社交互动时使用的线索。实际上，我们将能够为那些可能发现自己处于建立信任或在远程进行互动时发现撒谎的情况下的人提供建议。