Seeing is Believing: The Value of Video for Remote Interpersonal Connections

越来越多的公司开始尝试远程办公。 由于旅行耗时、费力且成本高昂，他们转向远程技术，如视频和音频会议。 当然，高质量视频比音频贵得多，并且人们对其有效性和必要性提出了疑问。 这一建议提出了两个广泛的问题：1。在什么条件/任务下，在音频上添加视频真正有益？2.各种视频质量下降的情况对用户性能有什么影响？该研究的重点是视频的存在或不存在对长期团队的关键任务的影响，包括建立和维护信任以及检测欺骗。 此外，我们测试各种合理的退化的渠道，那些常用的连接成本更便宜，改变人们的行为在这些情况下。 这一工作具有重要的理论意义和实践意义。 从理论上讲，它揭示了人们在参与重要的社会互动时使用的线索，这些互动是任务相关活动的基础。 实际上，我们将能够为那些可能发现自己处于建立信任或检测谎言的情况下的人提供建议，当这种互动是远程完成的。

More and more organizations are attempting to work long distance. Since travel is time consuming, exhausting, and costly, they are turning to remote technologies, such as video and audio-conferencing. High quality video, of course, is much more expensive than audio, and questions arise as to its efficacy and necessity. This proposal asks two broad questions:1. Under what conditions/tasks is the addition of video over audio truly beneficial?2. What effect do various conditions of video degradation have on user performance?The research focuses on the effect of the presence or absence of video on tasks deemed key to long-term teams, involving the establishment and maintenance of trust and the detection of deception. In addition, we test how various reasonable degradations of the channels, those commonly used in making the cost of the connection cheaper, change people's behavior in these situations. This work has both theoretical and practical import. Theoretically, it reveals which cues people use when they engage in important social interactions that underlie task-related activities. Practically, we will be able to provide advice for people who might find themselves in situations involving the building of trust or the detection of lying when that interaction is done remotely.