Public Response to Alerts and Warnings on Mobile Devices: Current Knowledge and Research Needs

2006年的警告、警报和响应网络(WARN)法案建立了国土安全部的商业移动警报服务(CMAS)，以使国家能够向尽可能多的人口的移动设备发送警报消息。该奖项资助了一个由美国国家科学院主办和管理的研讨会，重点是了解移动紧急警报的最新状况，并制定研究议程，以解决当前理解中的智力差距。尽管警报和警告问题已经被广泛研究了一段时间，但人们对使用蜂窝电话和其他移动通信设备相关的机会和挑战，包括使用非常简短的文本消息有效地传达警报信息的挑战，知之甚少。要对这些问题有更全面的理解，并规划未来的研究需求，需要来自多个学科的研究、专业知识和实践知识。拟议的研讨会将为这种多学科的探索提供一个论坛。研讨会上的讨论和报告中介绍的材料将有助于更好地了解公众将如何应对通过移动设备发出的警报和警告。这一理解可以为国土安全部-S实施CMAS项目提供信息，并影响CMAS实施和运作的信息编写方式(包括在教育和培训方面需要向公众提供什么)和其他方面。

The Warning, Alert, and Response Network (WARN) Act of 2006 established the Department of Homeland Security's Commercial Mobile Alert Service (CMAS) to enable a national capability to deliver alert messages to mobile devices for as much of the population as possible. This award funds a workshop to be hosted and managed by the National Academy of Sciences focused on understanding the state of the art for mobile emergency warning and to develop a research agenda to address intellectual gaps in the current understanding. Although alert and warning issues have been extensively studied for some time, relatively less is known about the opportunities and challenges associated with using cellular phones and other mobile communications devices, including the challenges of effectively communicating warning information using very brief text messages. Developing a fuller understanding of these issues and framing future research needs involves research, expertise, and practical knowledge from multiple disciplines. The proposed workshop would provide a forum for such a multidisciplinary exploration. The discussions at the workshop and the material presented in the report will contribute to a better understanding of how the public will respond to alerts and warnings delivered over mobile devices. This understanding can inform the Department of Homeland Security?s implementation of the CMAS program and influence how messages are crafted (including what needs to be provided to the public in terms of education and training) and other facets of CMAS implementation and operation.