Public Response to Alerts and Warnings on Mobile Devices: Current Knowledge and Research Needs

2006年的预警、警报和响应网络（WARN）法案建立了国土安全部的商业移动警报服务（CMAS），以使国家能够向尽可能多的人口发送警报信息。该奖项资助了一个由美国国家科学院主办和管理的研讨会，该研讨会的重点是了解移动紧急警报技术的现状，并制定一项研究议程，以解决目前理解中的知识差距。虽然对警报和警告问题进行了一段时间的广泛研究，但对于使用移动电话和其他移动通信设备所带来的机遇和挑战，包括使用非常简短的短信有效传达警告信息的挑战，所知相对较少。发展对这些问题的更全面的理解和构建未来的研究需求涉及到来自多个学科的研究、专业知识和实践知识。拟议的讲习班将为这种多学科探索提供一个论坛。研讨会上的讨论和报告中提供的材料将有助于更好地了解公众将如何应对通过移动设备发出的警报和警告。这种理解可以告知国土安全部吗？在CMAS的实施过程中，影响信息的制作方式（包括在教育和培训方面需要向公众提供的内容）以及CMAS实施和运营的其他方面。

The Warning, Alert, and Response Network (WARN) Act of 2006 established the Department of Homeland Security's Commercial Mobile Alert Service (CMAS) to enable a national capability to deliver alert messages to mobile devices for as much of the population as possible. This award funds a workshop to be hosted and managed by the National Academy of Sciences focused on understanding the state of the art for mobile emergency warning and to develop a research agenda to address intellectual gaps in the current understanding. Although alert and warning issues have been extensively studied for some time, relatively less is known about the opportunities and challenges associated with using cellular phones and other mobile communications devices, including the challenges of effectively communicating warning information using very brief text messages. Developing a fuller understanding of these issues and framing future research needs involves research, expertise, and practical knowledge from multiple disciplines. The proposed workshop would provide a forum for such a multidisciplinary exploration. The discussions at the workshop and the material presented in the report will contribute to a better understanding of how the public will respond to alerts and warnings delivered over mobile devices. This understanding can inform the Department of Homeland Security?s implementation of the CMAS program and influence how messages are crafted (including what needs to be provided to the public in terms of education and training) and other facets of CMAS implementation and operation.