Information and Communication Technologies, Employee Engagement in Innovation, and Team Innovation Process

信息和通信技术、员工创新参与度以及团队创新过程

• 批准号: 1533151
• 负责人: Le Zhou
• 金额: $ 49.58万
• 依托单位: University of Minnesota-Twin Cities
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 2015
• 资助国家: 美国
• 起止时间: 2015-09-01 至 2020-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1533151&HistoricalAwards=false
• 关键词: Information; Communication; Technologies; Employee; Engagement

Many jobs in today's economy are dependent on information communication technology (ICT). This includes traditional e-mail and telephone communications, as well as new and evolving technologies like videoconferencing, instant messaging, and social media tools. ICT is often used for coordination and cooperating across different corporate units. ICT also makes it easier for many employees to quickly and efficiently share their knowledge and plans. Altogether, ICT could be very advantageous for producing innovation. At the same time, there could be drawbacks such as information overload or lack of attention to more focused formal communication channels. As a result of these concerns, this research aims to determine how ICT facilitates employee engagement in innovation, how ICT interacts with formal communication methods, and how the general social climate for innovation changes the ways that ICT affects work processes. With this knowledge, organizational decision makers will have better ideas of what to expect when new ICT systems are implemented, and have a better sense of what activities might emphasize the advantages and minimize the disadvantages.This research aims to address three key research questions. First, how does ICT use shape employee engagement in innovation process, and in turn influence individual-level emergent states and outcomes? Second, how does ICT use interact with formal communication structure to shape intra- and inter-team dynamics in communication and knowledge creation, and to impact team-level emergent states and outcomes? Third, how does organizational climate for innovation shape the influence of ICT use on organizational innovation processes and outcomes? This project contributes to the literature by providing a theoretical model that explicates the influence of ICT use on individual and team innovation processes, extending the stream of literature on organizational learning by clarifying the most significant dynamic process, examining how organizational climate for innovation influences the effects of ICT use on innovation, and providing a clearly specified and rigorous mathematical model that facilitates future extension and integration with other theoretical models of learning and innovation. The project takes a multi-method approach, including computational modeling, laboratory experiments, archival data analysis, and a field study.

当今经济中的许多工作都依赖于信息通信技术（ICT）。这包括传统的电子邮件和电话通信，以及新的和不断发展的技术，如视频会议，即时消息和社交媒体工具。信息和通信技术经常被用于不同机构单位之间的协调与合作。ICT还使许多员工更容易快速有效地分享他们的知识和计划。总之，信息和通信技术对产生创新非常有利。与此同时，也可能存在一些缺点，如信息过多或对重点更突出的正式沟通渠道缺乏关注。由于这些问题，本研究的目的是确定如何促进员工参与创新，信息和通信技术如何与正式的沟通方法，以及如何一般的社会创新气候的变化方式，信息和通信技术影响工作流程。有了这方面的知识，组织决策者将有更好的想法时，新的信息和通信技术系统的实施预期，并有一个更好的感觉，什么活动可能会强调的优点和尽量减少的缺点。首先，信息通信技术的使用如何塑造员工在创新过程中的参与，并反过来影响个人层面的紧急状态和结果？第二，信通技术的使用如何与正式的沟通结构互动，以塑造团队内部和团队之间在沟通和知识创造方面的动态，并影响团队一级的紧急状态和成果？第三，组织创新氛围如何塑造信通技术使用对组织创新过程和成果的影响？该项目通过提供一个理论模型来解释ICT的使用对个人和团队创新过程的影响，通过澄清最重要的动态过程来扩展组织学习的文献流，研究组织创新氛围如何影响ICT的使用对创新的影响，并提供一个明确规定和严格的数学模型，有利于未来的扩展和整合与其他理论模型的学习和创新。该项目采用多种方法，包括计算建模，实验室实验，档案数据分析和实地研究。