CRII: CHS: Transition Resilience: Navigating Invisible Crises with ICTs

CRII：CHS：转型弹性：利用 ICT 应对隐形危机

• 批准号: 1657429
• 负责人: Bryan Semaan
• 金额: $ 17.32万
• 依托单位: Syracuse University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2017
• 资助国家: 美国
• 起止时间: 2017-06-01 至 2020-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1657429&HistoricalAwards=false
• 关键词: CRII; CHS; Transition; Resilience; Navigating

This research focuses on how veterans returning home from war use information and communication technologies (ICTs), such as social and mobile media, to manage invisible crises in transition - those unexpected or unusual dislocations that challenge our ordinary means for solving problems. These technologies can improve peoples' resilience to disruptions, but at present there is a lack of deep and systematic knowledge about how ICTs enable resiliency, and this research aims to address this gap. A more empirically situated understanding of how transitions happen and how ICTs are used can provide the basis for improving the designs of technologies, advancing training and education for transition, and influencing policy. The broader impacts of the proposed work include: (1) Developing guidelines in support of training, education and policies to support veterans' transitions to their non-war life, which can also be applied to other groups undergoing transitions; and (2) Contributing to the development of new ICT-enabled tools to help people detect, make sense of and navigate an array of invisible crises. The case of US veterans will yield valuable insights in understanding ICT-enabled resilience, as their transition is long-term, their experience often involves several crises at once, and institutional support to help them regain normalcy post-service is often poor. The following questions will guide the inquiry: How can ICTs help people manage and adapt to their new situations? How do people decide which ICT resources to use? How do people transact support, both social and informational, through different ICTs? How are online support spaces sustained? What requirements and designs for new ICTs could be identified to support transition resilience? In pursuit of answers, the research combines several periods of intense data collection that rely on semi-structured interviews and observations of online data, such as what is communicated through social media. A participatory design and diary study effort will inform the initial development and evaluation of a new ICT that empowers veterans via the ability to detect, make sense of and navigate invisible crises.

这项研究的重点是退伍军人从战争中返回家园如何使用信息和通信技术（ICT），如社会和移动的媒体，以管理无形的危机过渡-这些意想不到的或不寻常的错位，挑战我们解决问题的普通手段。这些技术可以提高人们对中断的复原力，但目前缺乏关于信通技术如何实现复原力的深入和系统的知识，本研究旨在解决这一差距。对转型如何发生以及如何使用信通技术有一个更实际的了解，可以为改进技术设计、促进转型培训和教育以及影响政策提供基础。拟议工作的更广泛影响包括：（1）制定支持培训、教育和政策的指导方针，以支持退伍军人过渡到非战争生活，这也可适用于其他正在经历过渡的群体;（2）促进开发新的信通技术工具，帮助人们发现、理解和应对一系列无形危机。美国退伍军人的情况下，将产生宝贵的见解，在理解信息和通信技术支持的弹性，因为他们的过渡是长期的，他们的经验往往涉及几个危机一次，和机构的支持，以帮助他们恢复正常的服务后往往是穷人。 以下问题将指导调查：信息和通信技术如何帮助人们管理和适应他们的新情况？ 人们如何决定使用哪些ICT资源？ 人们如何通过不同的信通技术获得社会和信息方面的支持？ 如何维持在线支持空间？ 可以确定哪些新的信通技术要求和设计，以支持过渡复原力？ 为了寻求答案，该研究结合了几个阶段的密集数据收集，这些数据收集依赖于半结构化访谈和对在线数据的观察，例如通过社交媒体传播的内容。参与性设计和日记研究工作将为新的信息和通信技术的初步开发和评估提供信息，该技术通过检测、理解和驾驭无形危机的能力赋予退伍军人权力。