CRII: CHS: Transition Resilience: Navigating Invisible Crises with ICTs

CRII：CHS：转型弹性：利用 ICT 应对隐形危机

• 批准号: 1657429
• 负责人: Bryan Semaan
• 金额: $ 17.32万
• 依托单位: Syracuse University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2017
• 资助国家: 美国
• 起止时间: 2017-06-01 至 2020-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1657429&HistoricalAwards=false
• 关键词: CRII; CHS; Transition; Resilience; Navigating

This research focuses on how veterans returning home from war use information and communication technologies (ICTs), such as social and mobile media, to manage invisible crises in transition - those unexpected or unusual dislocations that challenge our ordinary means for solving problems. These technologies can improve peoples' resilience to disruptions, but at present there is a lack of deep and systematic knowledge about how ICTs enable resiliency, and this research aims to address this gap. A more empirically situated understanding of how transitions happen and how ICTs are used can provide the basis for improving the designs of technologies, advancing training and education for transition, and influencing policy. The broader impacts of the proposed work include: (1) Developing guidelines in support of training, education and policies to support veterans' transitions to their non-war life, which can also be applied to other groups undergoing transitions; and (2) Contributing to the development of new ICT-enabled tools to help people detect, make sense of and navigate an array of invisible crises. The case of US veterans will yield valuable insights in understanding ICT-enabled resilience, as their transition is long-term, their experience often involves several crises at once, and institutional support to help them regain normalcy post-service is often poor. The following questions will guide the inquiry: How can ICTs help people manage and adapt to their new situations? How do people decide which ICT resources to use? How do people transact support, both social and informational, through different ICTs? How are online support spaces sustained? What requirements and designs for new ICTs could be identified to support transition resilience? In pursuit of answers, the research combines several periods of intense data collection that rely on semi-structured interviews and observations of online data, such as what is communicated through social media. A participatory design and diary study effort will inform the initial development and evaluation of a new ICT that empowers veterans via the ability to detect, make sense of and navigate invisible crises.

这项研究的重点是退伍军人如何返回战争的回家使用信息和通信技术（ICT），例如社交和移动媒体，以管理过渡中的隐形危机 - 那些挑战我们解决问题的普通手段的意外或异常的脱位。这些技术可以改善人们对破坏的韧性，但是目前缺乏有关ICT如何启用弹性的深入而系统的知识，这项研究旨在解决这一差距。对过渡的发生方式以及使用ICT的使用方式更具经验性的理解可以为改进技术设计，推进培训和过渡的教育以及影响政策的基础。拟议工作的更广泛的影响包括：（1）制定指导方针，以支持培训，教育和政策，以支持退伍军人向其非战争生活的过渡，这也可以应用于其他过渡的团体； （2）为开发新的支持ICT的工具做出贡献，以帮助人们发现，了解和导航一系列隐形危机。美国退伍军人的案例将在理解支持ICT的弹性方面产生宝贵的见解，因为他们的过渡是长期的，他们的经验通常涉及几次危机，而机构支持以帮助他们恢复正常职业后服务通常很差。 以下问题将指导询问：ICT如何帮助人们管理和适应其新情况？ 人们如何决定要使用哪些ICT资源？ 人们如何通过不同的ICT进行社会和信息支持？ 在线支持空间如何维持？ 可以确定对新ICT的哪些要求和设计来支持过渡弹性？ 为了追求答案，该研究结合了几个激烈的数据收集期，这些数据依赖于半结构化访谈和对在线数据的观察，例如通过社交媒体传达的内容。参与性的设计和日记研究工作将为新的ICT的初步发展和评估提供信息，该ICT通过检测，理解和导航隐形危机的能力使退伍军人能够赋予退伍军人。