RAPID: Coordinating Remote Work for Social Distancing to Stem the Spread of COVID-19

RAPID：协调远程工作以保持社交距离，以阻止 COVID-19 的传播

• 批准号: 2027305
• 负责人: Charlotte Lee
• 金额: $ 19.99万
• 依托单位: University of Washington
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2020
• 资助国家: 美国
• 起止时间: 2020-06-01 至 2022-05-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=2027305&HistoricalAwards=false
• 关键词: RAPID; Coordinating; Remote; Work; Social

In response to the dangerous spread of COVID-19, organizations, including institutions of higher learning, are requiring social distancing, in lieu of in-person gatherings, for an extended period. As one tool in response to pandemics, the CDC has recommended remote work for social distancing. Previous research has shown that it is not enough to insert technology into a situation. People and organizations need technologies designed to fit or be adapted to actual work practices. Resilient organizations must dynamically adapt. This research project will develop evidence about how organizations and diverse people are transformed by transitioning to remote work. It will develop vital guidance for large organizations—which employ and/or serve tens of thousands of stakeholders—about how to prepare for, enact, adjust to, and coordinate remote work. The guidance will be used to quickly inform and educate diverse organizations, stakeholder groups, and citizens about best practices for working together to meet the practical, social, and emotional needs of work communities during a transition to remote working in response to an unfolding crisis. The research team will promote broad public engagement with this guidance through university, social media, and news communications channels.This project is centered on a 1-year qualitative research study at the University of Washington (UW), in Seattle. Seattle was the first US COVID-19 epicenter. UW was the first university to switch to remote learning and work. Data collection will include interviews, observations, targeted archival research, and surveys. The study will involve individuals, groups, networks, and departments, in order to get multi-level and multi-scale perspectives on a full range of activities that effectively support resilient organizations and work communities. Qualitative data analysis, including iterative coding and memoing, will be used to discover and then elaborate on recurring themes. Underlying the investigation is an understanding that conceptions of organizational resilience are implicitly about cooperative work. The analysis will apply computer-supported cooperative work (CSCW) conceptual tools—such as the types of articulation work and how they can amplify organizational resilience—in a novel way. This is expected to yield empirical contributions about the coordination of remote work at different scales, under intense time pressure. It is also expected to create theoretical knowledge on how complex organizations coordinate and support remote work in relation to the social and practical realities of an evolving crisis.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.

为应对COVID-19的危险传播，包括高等院校在内的组织要求在很长一段时间内保持社交距离，以代替面对面的聚会。作为应对流行病的一种工具，CDC建议远程工作以保持社交距离。以前的研究表明，仅仅将技术插入一种情况是不够的。个人和组织需要设计成适合或适应实际工作实践的技术。弹性组织必须动态地适应。该研究项目将开发有关组织和不同人群如何通过过渡到远程工作而转变的证据。它将为雇用和/或服务于数万名远程工作人员的大型组织制定关于如何准备、制定、调整和协调远程工作的重要指导。该指南将用于快速告知和教育不同的组织，利益相关者团体和公民，在向远程工作过渡以应对正在发生的危机期间，共同努力满足工作社区的实际，社会和情感需求的最佳实践。研究团队将通过大学、社交媒体和新闻传播渠道促进公众广泛参与该指南。该项目以西雅图的华盛顿大学（UW）为期1年的定性研究为中心。西雅图是美国第一个COVID-19震中。华盛顿大学是第一所转向远程学习和工作的大学。数据收集将包括访谈、观察、有针对性的档案研究和调查。该研究将涉及个人，团体，网络和部门，以便对有效支持弹性组织和工作社区的各种活动获得多层次和多规模的观点。定性数据分析，包括迭代编码和记忆，将用于发现，然后阐述反复出现的主题。 调查的基础是一种理解，即组织复原力的概念是隐含的合作工作。分析将应用计算机支持的协同工作（CSCW）的概念工具，如类型的衔接工作，以及他们如何可以放大组织的服从性，在一个新的方式。预计这将对在巨大的时间压力下协调不同规模的远程工作产生经验贡献。它还有望创造关于复杂组织如何协调和支持远程工作的理论知识，这些工作与不断演变的危机的社会和实际现实有关。该奖项反映了NSF的法定使命，并通过使用基金会的知识价值和更广泛的影响审查标准进行评估，被认为值得支持。