Travel: ACCESS Support In-Person Staff Retreats

定制多层协助、培训和计算帮助(Match)作为高级网络基础设施协调生态系统：服务和支持(Access)计划的一部分，提供最终用户支持服务。从生物信息学、计算化学和天体物理学等传统领域，到文本口译、视觉艺术和其他人文学科等新领域，CI的使用在研究中已变得无处不在。在取得成功的同时，用户社区的组成和规模也发生了重大变化，所使用的底层计算、存储和网络平台得到了改进，研究人员和CI专业人员的沟通方式也发生了根本性的变化。这些变化要求重新思考用户支持服务的角色以及如何提供这些服务。为了解决这一问题，Match正在实施用户支持服务，以鼓励能够接触到更广泛社区的经济高效、可扩展的支持。Match项目开发了新的方法、内容、服务、技术和专业知识，使NSF CI用户更容易找到和利用有效开展研究所需的特定级别和类型的支持。匹配方法包括三个主要主题：(1)利用现代信息传递系统简化用户界面；(2)利用社区专家开发培训材料和说明，可大大减少用户对几种日益重要的CI计算技术的学习曲线；(3)采用匹配服务，该服务将维护专家导师和学生导师数据库，该数据库可与项目相匹配，以提供利用访问资源所需的特定领域的专业知识。Match团队独立于其他四支被授予提供访问服务的角色的团队，但以高度协作的方式与他们合作。这一奖项将提高这些团队之间面对面沟通和协调的频率和强度。该奖项反映了NSF的法定使命，并通过使用基金会的智力优势和更广泛的影响审查标准进行评估，被认为值得支持。

Customized Multi-tier Assistance, Training, and Computational Help (MATCH) provides End User Support services as part of the Advanced Cyberinfrastructure Coordination Ecosystem: Services & Support (ACCESS) program. The use of CI has become ubiquitous in research, from traditional fields such as bioinformatics, computational chemistry and astrophysics, to new areas including text interpretation, visual arts and other humanities. Along with that success, there have been significant changes to the makeup and size of the user community, improvements to the underlying compute, storage, and networking platforms used, and radically different methods by which researchers and CI professionals communicate. These changes require a rethinking of the role of user support services and how they are delivered. To address this, MATCH is implementing user support services that encourage cost-effective, scalable support that can reach a broader community. The MATCH project develops new approaches, content, services, technologies, and expertise to make it easier for NSF CI users to find and utilize the specific level and type of support needed to effectively carry out their research. The MATCH approach comprises three major themes: (1) leverage modern information delivery systems to simplify user interfaces; (2) leverage experts from the community to develop training materials and instructions that can dramatically reduce the user learning curve for several increasingly important CI computational techniques; and (3) employ a matchmaking service that will maintain a database of specialist mentors and student mentees that can be matched with projects to provide the domain-specific expertise needed to leverage ACCESS resources. The MATCH team works independently of, yet in a highly collaborative fashion with, four other teams who have been awarded roles providing ACCESS services. This award will enable increased frequency and intensity of in-person communications and coordination across these teams.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.