Sentiment detection from opinion surveys -- the quest for customer and employee satisfaction

从民意调查中检测情绪——追求客户和员工满意度

• 批准号: LP0883416
• 负责人: Prof Ingrid Zukerman
• 金额: $ 21.71万
• 依托单位: Monash University
• 依托单位国家: 澳大利亚
• 项目类别: Linkage Projects
• 财政年份: 2008
• 资助国家: 澳大利亚
• 起止时间: 2008-12-19 至 2012-12-31
• 项目状态: 已结题
• 来源: https://dataportal.arc.gov.au/RGS/Web/Grants/LP0883416
• 关键词: Sentiment; detection; opinion; surveys; quest

The research will yield improved international standing through scientific advances disseminated through high impact refereed publications and open source software. The advances made through the application of sophisticated probabilistic techniques to Language Technology problems will attract post-graduate students, and promote commercial interest. The demonstration prototype will provide proof of concept of an application that enables business intelligence to automatically process free-form feedback from customers and employees, with resultant recommendations leading to increased customer and employee satisfaction. The applicability of the outcomes of this research to service industries will further improve Australia's service reputation.

这项研究将通过高影响力的出版物和开源软件传播科学进步，从而提高国际地位。通过将复杂的概率技术应用于语言技术问题所取得的进步将吸引研究生，并促进商业利益。演示原型将提供应用程序概念的证明，该应用程序使商业智能能够自动处理来自客户和员工的自由形式的反馈，并提供最终的建议，从而提高客户和员工的满意度。本研究的结果适用于服务行业，将进一步提高澳大利亚的服务声誉。