Deja-Vu -- A mechanism for constructing dialogue memory for resource-bounded agents

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The ability to provide contextual information during interactions with computer systems has great potential to improve the overall experience for users. We propose to develop such an ability in the form of an automatically generated, continuously updated ``dialogue memory'', which may reside at server sites or in the PDAs of individual users. This memory will be generated by means of a novel approach which combines Natural Language techniques to extract dialogue features, model-selection techniques to cluster related dialogues, and cognitive modeling techniques to prune the resultant memories. The implemented computer system will be tested in the domain of trouble-shooting dialogues.