The impact of technological modality on troubles telling and advice giving on a national children's helpline

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Over half a million children and young people contact the Kids Help Line every year. They make contact through telephone calls, emails and online interactive chats. This study of these differing types of contact will advance knowledge of children and young people's social and emotional health, the national priority area Promoting and maintaining good health. It informs the counselling, health and educational communities. It addresses key priorities identified in National policy documents on children and young people. Finally, the study will have direct relevance for professional training in telephone and computer mediated forms of communication for counsellors, young people, educators, health professionals and policy makers.